Operations Manager
- EDUCATION
Bachelor’s degree in:
Hospitality Management
Tourism Management
Business Administration
(Preferred but not required) Master’s degree in Hospitality or Business Management- EXPERIENCE
At least 3–5 years experience in:
Hotel or resort operations
Front office / housekeeping / F&B supervision
With 2+ years in a supervisory or managerial role
Experience handling:
Guest services
Staff supervision
Daily operations
Experience in events management or corporate bookings
?️ CORE COMPETENCIES- Operations Management
Oversees daily resort operations (rooms, pool, events, front desk)
Ensures smooth guest experience from check-in to check-out
Implements SOPs (standard operating procedures)- Leadership & Staff Management
Supervises and schedules staff
Trains employees on service standards
Maintains discipline and professionalism- Customer Service Excellence
Handles guest complaints effectively
Ensures high satisfaction ratings
Creates a welcoming atmosphere- Financial Awareness
Monitors expenses and revenue
Helps improve occupancy and bookings
Supports pricing and promotions- Compliance & Safety
Ensures compliance with:
Department of Tourism standards
Bureau of Fire Protection requirements
LGU regulations- TECHNICAL SKILLS
Reservation systems / booking platforms
Microsoft Office / Google Workspace
Basic reporting (occupancy, sales, expenses)
Social media or online booking coordination (a plus)- PERSONAL QUALITIES
Strong leadership and decision-making
Problem-solving mindset
Detail-oriented (important for inspections ?)
Good communication skills (English + Filipino)
Customer-focused attitude
Can work under pressure (especially during events)- BONUS SKILLS (HIGHLY RECOMMENDED)
Event coordination & execution
Vendor management
Sales mindset (can close bookings)
Networking with corporate clients- IDEAL PROFIL
- someone who is:
“Hands-on” (visible on-site)
Strong in events + guest experience
Able to increase bookings, not just manage