Operations Manager (McKinley) | Onsite

apartmentTASQ placeSanta Ana scheduleFull-time calendar_month4/25/26

Work Setup: Onsite (McKinley, Taguig)

Job Summary:

Operations Manager champions visionary and hands-on leadership for CE support, spearheading scalable delivery, fostering leadership growth, and guaranteeing unwavering service excellence. This role expertly oversees end-to-end operations while seamlessly aligning people strategies with client goals.

Key Responsibilities:

Lead dynamic CE teams and Assistant Managers across Tier 1-3 operations, inspiring excellence at every level.
Oversee and optimize key performance metrics such as SLAs, CSAT, quality, cost, and team growth.
Champion operational strategies, driving continuous improvement and boosting efficiency across the board.
Serve as the senior escalation point, expertly managing critical operational, client, or delivery risks with confidence.
Partner closely with senior stakeholders in Recruitment, HR, Workforce, QA, and Product to align goals and maximize impact.
Foster leadership development and succession planning to build a strong, future-ready CE operations team.

Qualifications:

Bachelor’s degree
Minimum 24 months experience as an Operations Manager or equivalent.
Demonstrated success in leading large BPO teams through multiple leadership layers.
Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

Core Competencies:

Driving visionary leadership and flawless execution
Seamlessly collaborating with cross-functional stakeholders
Harnessing business insights through performance analytics
Expertly navigating change and mitigating risks

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