Channel Support Agent | Hybrid | Night Shift | Weekends Off | Day 1 HMO

Deliver Exceptional Support That Powers Business Success

At Emapta, this opportunity offers a long-term international career, competitive advantages, and a top 1% workplace designed for top-tier talent ready to make meaningful impact.

Snapshot

Work Setup: Hybrid, Ortigas

Shift: Night Shift, Weekends Off, 9:00pm-6:00am PH

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• 1 to 3 years of experience in a contact center, customer service, or support environment
• Experience supporting channel partners, resellers, distributors, or business customers is considered an asset.
• Strong customer service orientation with a passion for delivering exceptional experiences.
• Excellent verbal and written communication skills.
• Experience using CRM, ticketing, or customer support platforms.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving, organizational, and time-management skills.
• Ability to work effectively both independently and collaboratively.

• Customer service and relationship management
• Phone and email support
• Software troubleshooting and basic technical support
• Channel partner support
• Problem-solving and issue resolution
• Documentation and case management
• Cross-functional collaboration
• Time management and prioritization

• Respond to inbound phone calls and email inquiries from authorized resellers, distributors, and end users.
• Provide prompt, professional, and accurate support for product, order, account, and software-related inquiries.
• Escalate complex issues to the appropriate internal teams while ensuring timely follow-up.
• Support channel partners with order status, warranty inquiries, product information, and general account support.
• Assist end users with software installation, activation, configuration, and basic functionality questions.
• Accurately document all customer interactions, troubleshooting steps, and resolutions within the CRM.
• Collaborate with internal departments, including Technical Support, Sales, Finance, and Logistics, to resolve customer issues.
• Maintain a strong understanding of company products, software offerings, policies, and channel programs.
• Identify recurring issues, trends, and opportunities for process improvement.
• Ensure service levels, quality standards, and customer satisfaction targets are consistently met.
• Support special projects, product launches, and other departmental initiatives as required.

About the Client

Their achievements reflect a deep commitment to empowering businesses worldwide. Backed by a strong global presence and a people-first approach, they offer professionals the chance to contribute to impactful, forward-thinking initiatives.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!