Customer Service Senior Director
DHL Express (Philippines) Corporation Makati
Lead and manage the overall customer service operations and strategy
- Ensure achievement of key performance indicators (KPIs) and service standards
- Drive customer satisfaction, service quality, and customer loyalty
- Handle major customer complaints and escalation cases
- Oversee contact center operations (calls, email, web support)
- Develop and implement service improvement and recovery programs
- Manage and develop customer service staff and team performance
- Plan and execute business and operational strategies
- Identify opportunities for revenue growth and upselling services
- Continuously improve processes using technology and system enhancements
- Bachelor’s degree in Business Administration, Management, or related field
- Minimum 8–10 years’ experience in customer service or contact center operations
- At least 5 years in a leadership or managerial role
- Strong knowledge of customer service KPIs and performance management
- Excellent communication and problem-solving skills
- Strong leadership and team management abilities
- Experience in logistics or courier industry is an advantage
- Ability to handle escalations and work under pressure
VidaXLMandaluyong, 3 km from Makati
Job Summary:
We are looking for a highly motivated and friendly Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will be the first point of contact for our customers and will be responsible for providing exceptional...
Makati
Job Description
Posted on 9 June 2026
A Customer Service Specialist (CSS) attends to the customer’s diverse needs, giving reliable and timely information in every call-based transaction (be it an inquiry or coverage approval). Also persistently...
Gss-Ph Consulting Solution IncMakati
Job Description
Customer Service & Sales Representative
Location: Bel-Air, Makati (Onsite)
Start Date: ASAP
About the Role:
We are looking for motivated and customer-focused professionals to join our team as Customer Service & Sales...