IT Helpdesk Support Specialist | Onsite | Makati | Weekends Off | Up to PHP40K

Secure Seamless Venue Operations Through Expert Tech Support

This is an ideal opportunity for technically capable professionals who value a structured onsite workplace, collaborative team culture, and long-term career growth with Emapta. If you bring proven support experience, strong troubleshooting skills, and are ready to work onsite in Makati, this role offers the platform to grow further.

Role Snapshot

Salary: PHP 35,000 - PHP 40,000

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Day shift schedule
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash), with unused leaves carrying over with no expiry
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• Minimum of 3 years of experience in technical support, IT helpdesk, desktop support, or customer technical assistance
• Background supporting hardware, software, devices, or business systems in a fast-paced environment
• Basic knowledge of Microsoft Windows, device troubleshooting, and networking fundamentals
• Experience with Point of Sale (POS) systems is an advantage but not required
• Strong troubleshooting and root-cause analysis skills
• Excellent verbal and written English communication skills
• Strong customer service mindset with professionalism and empathy
• Able to explain technical solutions clearly to non-technical users
• High attention to detail with accurate case documentation
• Self-motivated and able to manage priorities independently
• Willing to work onsite in Makati on a full-time basis
• Reliable, adaptable, and team-oriented professional attitude

• Provide premium service to potential and existing customers and ensure overall satisfaction with the platform
• Act as the first point of contact for customer queries via phone, live chat, and email or ticketing systems
• Resolve customer complaints in a proactive and professional manner
• Achieve first call resolution across customer interactions
• Escalate complex concerns to the Team Lead when necessary
• Analyze customer queries and deliver the most effective solutions
• Manage daily activities and complete all service commitments within agreed timelines
• Educate customers on new products and platform features
• Maintain accurate customer records in the CRM system
• Meet KPIs and SLAs set by the Team Lead
• Minimize customer churn through effective support
• Maintain customer satisfaction scores above target levels
• Perform other duties as assigned

About the Client

Their proprietary technology eliminates order errors and streamlines service operations, helping businesses increase revenue while protecting brand reputation. They continue to innovate and redefine how food and beverage service is delivered at scale.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!