End User Support Manager (ERP)

• Maintain ERP functionality for day-to-day to day business activities, escalating issues per established procedures.
• Oversee user provisioning, access management, and periodic audit reviews.
• Coordinate with IT, functional configuration teams and MDM teams to resolve defects, ensure integration stability, and mitigate disruptions.
• Monitor support ticket volumes, SLA compliance, user trends, and recurring issues to inform process or training improvements.
• Lead communication of system outages, release notes, and changes to functional stakeholders.
• Manage and update knowledge base articles, job aids, and user guides.
• Support user acceptance testing (UAT), release validation, and regression test cycles.
• Partner with functional leaders to identify training gaps and deliver targeted user enablement.
• Promote continuous improvement to enhance support service quality and reduce issue recurrence.
• Lead, coach, and develop a high-performing team of associates, managing daily activities and career growth.

• Minimum of 5 years experience in ERP end user support or help desk operations (required)-user support or help desk operations (required)
• Minimum of 2 years experience supervising or coaching support analysts (required)

Our client is an internationally recognized healthcare provider committed to delivering compassionate care and innovative solutions across a broad network of facilities. With a strong focus on operational excellence and community impact, they are continuously evolving to meet the needs of patients and stakeholders.

• Join a global leading healthcare company
• Flexible work setup
• Competitive compensation package and benefits