Technical Support Representative-w/ Telco Experience | Project-based | Remote
HGS Offshore Staffing Solutions Quezon City Full-time
RESPONSIBILITIES
- Provide exceptional customer service in every customer interaction (chat, social media, email, voice) with the ultimate aim of providing first call resolution
- Provide positive and quality customer experience by responding directly to questions, feedback, and complaints regarding modem and internet connection.
- Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
- Creatively articulate information/business rules via excellent written communication skills
- Guide and support customers in their needs to engage with the proper support teams
- Available to chat/provide live support (real time) to customers by delivering requested information
- Track all activities in the case management tool
- Support others on the team to manage case load
- Ability to effectively manage the social media platforms of the client
- Be open to new tasks that may arise due to changing business needs and market/product launches and promotions
- Any other task/duty as directed by client/management
- Two (2) years of work experience in handling Technical Support Calls and Chat Support in Telecommunications is required
- Previous Telco/Broadband customer/client support experience is required
- Amenable to take inbound calls and chat to resolve technical support/customer service complaints
- Must be amenable to be cross-trained to handle calls, chat, and email support
- Microsoft Office and Web experience preferred
- Excellent interpersonal and communication skills (verbal & written)
- Self-motivated, accountable approach, combined with strong sense of teamwork
- Must be able to type 25 WPM (adjusted speed) with consistent accuracy
- Affinity for technology required; Able to use all related computer hardware and software
- Contribute to a harmonious working environment and build good working relationships while adhering to policies and procedures
Nityo InfotechQuezon City
We're Hiring: Technical Support Representative (TSR)
Location: Vertis North, Quezon City
Work Setup: Full Onsite
Schedule: Night Shift
What We're Looking For
We are seeking a customer-focused and technically skilled Technical Support...
Nityo InfotechQuezon City
Direct Hiring Job Opportunity!
Nityo Infotech Services is currently looking for;
Customer Support Representative and Technical Support Representative!
1 Virtual interview only!!
• Position: TSR and CSR
• Location: Vertis North Quezon City...
Talent Outsourcing Channel SolutionsQuezon City
About the role
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