Virtual Administrative Assistant

POSITION: PART-TIME VIRTUAL ASSISTANT

JOB DESCRIPTION:

1. Customer Communication

• Answer incoming calls, texts, and emails
• Provide quotes or estimates based on client requirements and ticket lifts.
• Schedule Service Tech and client appointments and confirm schedules.
• Follow up on past jobs for feedback or reviews.
• Handle customer complaints and rescheduling.

1. Scheduling & Calendar Management

• Coordinate job schedules for multiple handymen
• Avoid overlaps or downtime between jobs
• Send reminders to both customers and contractors
• Manage cancellations and optimize routes
• Experience with Jobber or similar software management systems

1. Admin & Back-Office Support

• Create and send invoices
• Track payments and update accounting software (e.g., QuickBooks)
• Maintain service records and job logs

1. Marketing & Lead Generation

• Respond to inquiries from Jobber, email and all other platforms
• Manage social media pages (post updates, reply to DMs)
• Run email or SMS campaigns to repeat customers
• Help with Google Business updates and reviews
• Image Creation, video editing, Youtube shorts video, Instagram, Facebook,

• To use AI for content writing and/or syndication
• Press releases
• Marketing
• Metricool social media or similar
• Experience with social media syndication software

1. Contractor & Staff Coordination

• Onboard new freelancers or part-time techs
• Maintain records of licenses, insurance, and certifications
• Communicate job details and customer expectations
• Track hours worked (if needed)

1. Metrics & Performance Tracking

• Compile data on:
• Completed jobs
• Customer ratings
• Response time

VA’s Requirements:

• Team player
• Problem Solver
• Analytic and Critical Thinker
• Results-driven
• Able to work during weekends
• Fluent in written and spoken English
• Familiar with home repair and handyman terms
• Three years experience or more with the above disciplines

Minimum Requirements:

• i5 10th Gen or equivalent, 8GB RAM, 2GB Video Card or Integrated Graphics Card, Windows 10 or macOS (no Netbooks or Chromebooks),
• Headset with noise cancellation feature

• An Antivirus Software should be installed, activated and updated
• Backup Internet
• Quiet Workplace