Medical Virtual Assistant - Virtual Assistant
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Are you a detail-oriented medical professional with expertise in billing, insurance verification, and virtual patient support? Do you thrive in a fast-paced healthcare setting that values excellence, adaptability, and personalized care?
A leading vision development and therapy team in Arkansas is seeking a full-time Medical Virtual Assistant to join their administrative support staff. This fully remote position is vital to ensuring smooth billing operations, patient communication, and overall practice efficiency.
About our client:
We are a forward-thinking eye care clinic offering comprehensive services ranging from routine eye exams and disease management to advanced therapies such as Vision Therapy, myopia control, and dry eye treatment using the latest technologies.Our mission is to deliver high-quality, preventive, and individualized care with compassion and precision.
Responsibilities
Insurance & Billing Support- Verify and update patient insurance coverage (medical and vision)
- Obtain and manage pre-authorizations for procedures, including Vision Therapy
- File insurance claims and follow up on unpaid or denied claims
- Post EFT and EOB payments, file secondary claims, and resolve discrepancies
- Liaise with insurance providers to clarify benefits and resolve issues
- Run and manage insurance and patient aging reports
- Maintain compliance with CPT and ICD-10 coding standards
- Generate and send accurate patient invoices
- Answer calls and assist patients virtually with scheduling, questions, and follow-ups
- Confirm appointments and support front desk with scheduling coordination
- Explain insurance benefits, co-pays, deductibles, and payment responsibilities to patients
- Contact patients to gather feedback and support follow-up care
- Assist with record-keeping, updating manuals, and maintaining patient files
- Perform accurate data entry and generate basic internal reports
- Help manage overflow communication and support the reception team when needed
- Crystal PM (EMR)
- Microsoft Office Suite (Word, Excel, Outlook)
- Adobe PDF
- Google Workspace
- Web-based billing platforms: Trizetto, Availity, BCBS, UMR, UHC, and Medicaid portals for Arkansas and Oklahoma
- 2+ years of experience in medical billing, insurance verification, and virtual administrative support
- Strong understanding of Medicare, Medicaid, private insurance, and vision plans
- Familiarity with CPT and ICD-10 codes and insurance reimbursement processes
- High attention to detail, accuracy, and organizational skills
- Excellent communication skills, both written and verbal
- Ability to manage multiple tasks and deadlines independently in a remote setting
- Comfortable with evolving responsibilities and a team-based workflow
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$7.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.