IT SPECIALIST/ E-COMMERCE

apartmentSeven Dragons Food Galore placeConsolacion scheduleFull-time calendar_month 

DUTIES AND RESPONSIBILITIES

E-Commerce Management
  • Manage and monitor online selling platforms, company website, and other e-commerce channels.
  • Upload and update product listings, pricing, product descriptions, and promotional materials.
  • Monitor online orders, customer inquiries, cancellations, and returns.
  • Coordinate with warehouse and logistics personnel regarding order fulfillment and deliveries.
  • Ensure timely processing and updating of customer orders.
Sales and Digital Marketing Support
  • Assist in implementing online sales and promotional campaigns.
  • Monitor online sales performance and prepare sales reports.
  • Coordinate with Marketing regarding advertisements, promotions, and product launches.
  • Analyze online sales trends and customer behavior.
  • Assist in increasing online visibility and customer engagement.
IT Support and System Maintenance
  • Provide technical support for computers, printers, internet connections, CCTV, and office systems.
  • Troubleshoot hardware, software, and network issues.
  • Maintain and update company systems, software, and digital records.
  • Monitor data backup and system security.
  • Coordinate with external IT providers when necessary.
Website and Digital Platform Maintenance
  • Assist in maintaining the company website and online platforms.
  • Ensure product information and digital content are updated and accurate.
  • Monitor website functionality and report technical issues.
  • Support digital integration between sales and inventory systems.
Inventory and Order Coordination
  • Coordinate with Production, Warehouse, and Inventory personnel regarding stock availability.
  • Monitor inventory levels for online products.
  • Ensure accurate inventory synchronization between online platforms and warehouse stocks.
Documentation and Reporting
  • Prepare daily, weekly, and monthly e-commerce sales reports.
  • Maintain records of online transactions and IT maintenance activities.
  • Document technical issues, repairs, and system updates.
Food Safety and Compliance
  • Follow company policies, GMP, HACCP, and food safety standards.
  • Ensure confidentiality and security of company data and customer information.
Other Duties
  • Assist in company digital transformation initiatives.
  • Perform other tasks assigned by immediate superior.
QUALIFICATIONS
  • Bachelor’s Degree in Information Technology, Computer Science, Marketing, Business Administration, or any related course.
  • Preferably with experience in e-commerce operations, online selling platforms, or IT support.
  • Knowledgeable in online marketplace management and digital systems.
  • Familiar with troubleshooting computer hardware and software issues.
  • Proficient in Microsoft Office, Google Workspace, and online selling platforms.
  • Basic knowledge in graphic design and digital marketing is an advantage.
  • Strong communication, analytical, and organizational skills.
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