Sales Coordinator

Primary Purpose

Our affiliated company, Brightside Resort and Properties Inc., is currently hiring for the position of Sales Coordinator .The Sales Coordinator supports the hotel’s Sales & Marketing team by handling administrative tasks, assisting with client communication, processing sales documentation, and coordinating logistics—from lead handling to event execution—to help drive bookings and revenue.

1. Administrative & Sales Support

• Provide day-to-day administrative support to the Sales team (filing, emails, correspondence, document preparation).
• Prepare sales proposals, contracts, and Banquet Event Orders (BEOs).
• Organize sales materials, brochures, promotional documents, and sales reports.

1. Client Communication & Lead Handling

• Answer and respond to incoming calls, emails, and queries from clients, travel agents, and corporate accounts.
• Follow up on sales leads and ensure timely responses (often within a set timeframe, e.g., 8 hours).
• Maintain professional communication to support customer satisfaction.

1. Coordination with Internal Departments

• Liaise with Reservations, Front Office, Banquets & Catering, Housekeeping, and Operations to ensure bookings and events run smoothly.
• Relay all booking details, room blocks, and event requirements accurately.

1. CRM, Data & Reporting

• Manage and update client databases and CRM systems with leads, bookings, and contact information.
• Prepare sales reports, tracking metrics like inquiries, conversions, and performance trends.
• Assist with market research or competitive analysis.

1. Event & Booking Coordination

• Support logistics for meetings, conferences, corporate groups, and social events coordinated by sales.
• Assist in guest site visits, familiarization tours (FAM trips), and sometimes event execution details.
• Coordinate audiovisual, catering, set-ups, and special requirements with relevant departments.

1. Client Relationship Management

• Build and maintain strong client relationships to encourage repeat business and referrals.
• Handle client concerns professionally and follow up to ensure satisfaction.

• Excellent communication skills (verbal and written).
• Strong organizational and time-management abilities.
• Proficiency with MS Office and hotel CRM/reservation systems.
• Attention to detail and ability to multitask under pressure.
• Customer service mindset and professional presentation.