LOA Administrator

Job Description

JOB QUALIFICATION:

• At least 3 years of experience in Human Resources or Benefits Operations.
• Strong knowledge of PeopleSoft HRMS or similar HR systems.
• Solid knowledge of leave management systems.
• Strong understanding of federal and state employment laws and benefits administration.
• In-depth knowledge of FMLA, ADA, USERRA, HIPAA, and multi-state leave requirements.
• Proficiency in Microsoft Office applications, including Word, Excel, Access, and PowerPoint.
• Excellent verbal and written communication skills, with the ability to explain policies and procedures clearly and professionally.
• Proven customer service orientation and ability to work effectively as a team player.
• Demonstrated ability to manage sensitive and confidential information.
• Strong judgment and decision-making skills

Job Focus:

• Manage employee and manager relationships to ensure leave of absence policies are administered accurately and in compliance with federal and state regulations.
• Serve as the internal point of contact for leave- and claim-related inquiries through resolution.
• Collaborate with Human Resources, Labor Relations, and management on return-to-work requirements.
• Process leave of absence approvals, denials, and returns to work in accordance with established plan benefits.
• Communicate with employees, Human Resources, and managers regarding claim status, leave approvals, and return-to-work expectations.
• Interface with disability vendors for short-term disability, long-term disability, and workers compensation cases.
• Conduct research and provide reporting related to leave of absence data, as requested.
• Provide leave of absence guidance and direction to employees, HR Partners, managers, and Payroll.
• Partner with the LOA Coordinator on various leave-related issues, concerns, and escalations.
• Maintain highly confidential employee Personal Health Information (PHI) and related documentation, ensuring HIPAA compliance.
• Exercise sound judgment and decision-making to ensure all tasks are performed in a timely, legal, and ethical manner