Operations Manager

Job Description:

• Oversee and manage nationwide operational activities to ensure efficient and consistent business performance across all branches or areas.
• Develop and implement operational strategies, policies, and procedures aligned with company goals and objectives.
• Monitor operational performance, productivity, and service quality to ensure targets and KPIs are achieved.
• Coordinate with regional managers, department heads, and other stakeholders to address operational concerns and improve processes.
• Analyze operational reports and data to identify trends, issues, and opportunities for improvement.
• Manage manpower allocation, workforce productivity, and operational budgeting across multiple locations.
• Lead, coach, and evaluate operations teams to strengthen performance and employee engagement.
• Handle escalation of operational issues and provide immediate solutions to maintain business continuity.
• Collaborate with HR, Finance, and other departments to support organizational initiatives and operational requirements.
• Conduct site visits and operational audits to ensure consistency and compliance nationwide.
• Recommend and implement cost-saving measures and process improvements to maximize operational efficiency.
• Support business expansion, new project implementation, and operational planning for future growth.
• Prepare and present operational reports, performance updates, and strategic recommendations to top management.

Qualifications:

• Bachelor’s Degree in Business Administration, Management, Operations Management, Marketing, or any related field.
• At least 5–8 years of solid experience in Operations Management, preferably in retail, manpower agency, sales, or service-oriented industries.
• Proven experience in handling multi-site or nationwide operations and managing large teams.
• Strong leadership and people management skills, with the ability to motivate, coach, and develop teams effectively.
• Knowledgeable in operational planning, process improvement, workforce management, and performance monitoring.
• Strong analytical and decision-making skills with the ability to resolve operational issues efficiently.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in Microsoft Office applications and operational reporting tools.
• Knowledgeable in labor laws, health and safety standards, and regulatory compliance is an advantage.
• Ability to work under pressure, manage multiple priorities, and adapt in a fast-paced environment.
• Willing to travel nationwide for site visits, operational audits, and business requirements .