Customer service assistant
Manila
Job Description
Posted on 9 June 2026
Ensure that all logistics and administrative requirements of the Admin and Online Department are properly handled and coordinated. (E.g., Shopee, Lazada and Henrys)Assists in the proper implementation and monitoring of the Departments policies and procedures.
Responsible in managing the online orders from clients and monitor shipments until order completion.
Responsible in updating website products.
Provide customer satisfaction and experience
Perform online sale and replying customer’s inquires in time
Responsible in coordinating with marketing team for website item posting and promotions.
Responsible in publishing product details , know how to manage online platformsResponsible in editing and update product information.
Responsible for customer data privacy.
Coordinating with other online team, purchasing and warehouse.
Adheres to company standards and maintains compliance with all policies and procedures.
Maintain items record, document necessary information and utilize reports.
Confer and coordinate activities with other departmentsAdheres to company policies and procedures.
Takes responsibility in taking care of assigned and company’s assets as well as equipment within the area of responsibility.
Performs other related duties as may be deemed necessary by the immediate superior/the management.
update website products, reply to customer email, coordinate with online team, purchasing and warehouse to manage customer inquiries and order,
Qualifications/Requirements
Bachelor's degree in Business Administration, Marketing, or related field.Experience in administrative support, e-commerce, or online sales.
Knowledge of Shopee, Lazada, website management, and online platforms.
Skilled in processing online orders, updating product listings, and managing customer inquiries.
Strong communication, customer service, and coordination skills.
Proficient in Microsoft Office and basic website content management.
Detail-oriented, organized, and able to handle multiple tasks efficiently.
Knowledge of customer data privacy and confidentiality.
Work location
CITY OF MANILA, NCR, FIRST DISTRICT
Remarks
No additional remarks
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