Hotel general manager

Job Description

Posted on 7 May 2025

DIRECTOR, HOTEL OPERATIONS

POSITION SUMMARY:

The position is responsible in monitoring and directing each department of the hotels to meet revenue, profit, and customer satisfaction targets while developing strategies for increasing the facilities' operational efficiency staff development and productive working environments within his Department and the City of Dreams Manila.

PRIMARY RESPONSIBILITIES:

1. Responsible for the overall Hotel management and strategic direction of the three (3) hotel brands of City of Dreams Manila.
2. Leads and supports all the three (3) hotels in achieving financial and operational targets through the establishment of a positive culture, clear expectations and policy and procedural implementation.
3. Directs the preparation, presentation and subsequent achievement of the three (3) hotels’ annual operating and capital budgets.
4. Ensures that monthly financial outlooks for all departments are on time, on target and accurate.
5. Oversees all financial aspects of each hotel; i.e. P&L, CapEx, Forecasting and Budgeting.
6. Reviews / Analyses activities, costs, operations, and forecast data to define division progress towards stated goals and objectives.
7. Actively involves self in various industry and community initiatives.
8. Creates and implements methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations
9. Acts as spokesperson for the hotels and ambassador for the brand.
10. Ensures full compliance to the hotels’ operating controls.
11. Ensures to maintain or exceed the Forbes brand standards.
12. Provides leadership and mentoring to Property Directors and Senior Managers.
13. Oversees staff development, logistics and customer service
14. Confers with Property President and other Division Vice Presidents to review achievements and discuss required changes in goals or objectives resulting from current status conditions.
15. Provides on-going training and support to Directors, Senior Managers through one-on-one coaching and property meetings.
16. Works with Directors and Senior Managers to set and achieve hotel and individual goals, plans and actions.
17. Maintains continued awareness of industry trends and brand goals on competitive practices and changes.
18. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
19. Actively involves self in the recruitment process of senior leadership positions for the three (3) hotels.

Emulates company culture at all times. 5. Follows corporate policies, procedures and service standards.

1. 10 - 15 years working experience in a General Manager capacity in international five-star hotels or major hotel brand(s); pre-opening experience much desired.
2. With proven success in large scope, quality hotel and/or restaurant project work.

Background in Business Management or other related studies.

1. Encourages and rewards good performance
2. Motivates others to achieve business objectives and common goals
3. Encourages people to work as a team
4. Demonstrates knowledge of budget planning and financial controls
5. Strong interpersonal and problem-solving abilities
6. Highly responsible and reliable
7. Ability to work well under pressure in a fast-paced environment
8. Ability to focus attention to guest needs, remaining calm and courteous at all times
9. Excellent leadership abilities
10. Excellent oral and written communication skills, strong operational analysis techniques, self-starter and highly motivated.

Work location

CITY OF PARAÑAQUE, NCR, FOURTH DISTRICT

Remarks

Melco Resorts Leisure (PHP) Corp hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.

Applications may be sent to: Talent Acquisition Team

Apply now