IT Service Management Specialist ITSM
NYGC Services, Inc. Manila Full-time
Hiring: ITSM Specialist
- Location: Alabang, Muntinlupa, Philippines
- Work Setup: Hybrid (3 Days Onsite)
- Employment Type: Contract (6 Months, Extendable)
- Shift: Shifting Schedule
- ITIL 4
- Incident Management
- Problem Management
- Change Management
- Request Management
- Configuration Management (CMDB)
- Knowledge Management
- SLA & KPI Management
- ITSM Tools (ServiceNow / HDA / BMC / Equivalent)
- Power BI
- Microsoft Excel
- IT Service Management (ITSM)
- Lead Incident, Problem, Change, Request, Knowledge, and Configuration Management processes.
- Develop and maintain ITSM policies, standards, workflows, and governance frameworks.
- Monitor SLA, OLA, KPI, and overall service performance.
- Prepare operational reports, dashboards, and executive-level service reviews.
- Drive continual service improvement and ITIL process maturity.
- Maintain CMDB accuracy, integrity, and audit readiness.
- Collaborate with Service Delivery Managers, technical teams, and business stakeholders.
- Identify automation opportunities using AI and workflow automation tools.
- Support service transition and operational readiness activities.
- Mentor ITSM Analysts and process owners.
- Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
- 5–8 years of experience in ITSM, Service Delivery, or IT Operations.
- 2–3 years of leadership experience.
- Strong knowledge of ITIL 4 framework and best practices.
- Experience working in enterprise IT Service Management environments.
- AI & Automation (Copilot, Power Automate)
- Project Management
- CMMI
- Infrastructure & Application Support
- Lean / Continuous Improvement
- Interested candidates, send your updated resume to: ••••@nygci.us
NYGC Services, Inc.Quezon City, 10 km from Manila
Management
• Change Management
• Request Management
• Configuration Management (CMDB)
• Knowledge Management
• SLA & KPI Management
• ITSM Tools (ServiceNow / HDA / BMC / Equivalent)
• Power BI
• Microsoft Excel
• IT Service Management (ITSM...
Aumtrend Ph IncTaguig, 12 km from Manila
Collaborate with support groups to identify process gaps and implement action plans
• Perform other tasks assigned by the immediate reporting manager
Qualifications:
• At least 3 years of experience in IT Infrastructure Management/Support or Enterprise...
NYGC Services, Inc.Manila
Hiring: Service Delivery Specialist (SDS)
• Location: Alabang, Muntinlupa, Philippines
• Work Setup: Hybrid (3 Days Onsite)
• Employment Type: Contract (6 Months, Extendable)
Required Skills
• IT Infrastructure
• Service Delivery Management...