Earn up to Php 55,000- Training Specialist

OFFICEPARTNERS 360, INC. is looking for a passionate and skilled Training Specialist to deliver high-impact training and support for users of our collaboration and productivity platform. In this role, you will help customers get the most value from our software by conducting engaging webinars, tailored 1:1 training sessions, and strategic consultations.

You will serve as a trusted advisor and product expert, helping users understand best practices and workflows that drive long-term adoption and satisfaction. This is a customer-facing, high-impact role that plays a key part in onboarding, education, retention, and growth initiatives—particularly within the AMER region.

• Deliver live virtual training sessions, both public and private, to customer groups.
• Provide tailored 1:1 training to key customer accounts during critical onboarding and adoption phases
• Use deep product knowledge to offer consultative guidance and recommend best practices that match each customer’s needs
• Design and update training content, adapting it to reflect customer feedback and new product feature releases
• Collaborate with cross-functional teams (e.g., Sales, Customer Success, Support) to align training efforts with business goals
• Identify and communicate upsell opportunities (e.g., premium tiers, increased user seats) based on customer needs and usage patterns
• Manage multiple priorities, ensuring timely delivery of training sessions and customer engagement activities
• Gather customer feedback and share actionable insights with internal stakeholders to improve product experience
• Support basic technical troubleshooting and coordinate with technical teams for more advanced integration/API issues

• 4+ years of experience in Customer Success, Learning & Enablement, Program Management, or Strategic Consulting—preferably in a SaaS environment
• Proven ability to lead high-impact customer education sessions and initiatives across diverse industries and user levels
• Strong presentation, facilitation, and communication skills.
• Customer-first mindset with a genuine passion for helping others succeed and grow
• Results-driven and proactive, with the ability to work effectively in fast-paced, ambiguous environments
• Soft sales skills and business acumen—comfortable identifying opportunities for growth and value-add services
• Highly organized, with excellent time management and multitasking abilities to prioritize a book of business
• Tech-savvy, with the ability to quickly learn and explain new systems or tools. Familiarity with Apple OS, CRM systems, video conferencing platforms, and project management tools is a plus
• Comfortable working independently and collaboratively within a global or remote team setup
• Experience supporting customers across the AMER region is a strong advantage