Key Account Manager

The team you will be part of

The Brand Management Team is a trusted growth partner for leading brands across Southeast Asia. We drive sustainable online business growth through strategic planning, performance analysis, and opportunity identification aligned with client commercial goals.

The team develops and executes data-backed strategies to maximize conversion and revenue. With a strong understanding of category dynamics, platform trends, and cross-functional collaboration, Brand Management plays a critical role in shaping long-term digital commerce success for our clients.

The part you will play

As a Key Account Manager, you will act as the primary liaison between Intrepid, its clients, and the ecommerce platforms where clients operate. You will manage client relationships, identify growth opportunities, and improve processes to drive online sales performance while ensuring delivery of service level agreements.

• You will drive performance across key KPIs for assigned brands/sellers through coordination with internal and external stakeholders:
• Content management and optimization
• Campaign strategy development and execution
• Brand-aligned chat response management
• Operations efficiency and process implementation
• Revenue growth and overall online sales performance
• You will also:
• Build and maintain strong client relationships in partnership with sales, marketing, and support teams
• Develop sales growth proposals and strategic recommendations
• Manage client communications and reporting requirements
• Align client needs with internal execution teams to ensure delivery excellence
• Ensure high client satisfaction and positive NPS outcomes

• You will work with some of the most ambitious ecommerce brands in Southeast Asia, acting as the key interface between clients and internal teams. This role provides a holistic view of end-to-end ecommerce operations and performance drivers.
• Career progression is clearly defined, from Junior KAM to KAM, Senior KAM, Cluster Manager, and beyond, with increasing commercial and leadership responsibilities.
• You will be supported by advanced systems and tools that streamline execution, allowing you to focus on insights, strategy, and high-impact initiatives.
• Brand Management also offers diverse skill development across analytics, commercial strategy, communication, stakeholder management, and negotiation—all within a collaborative, expert-driven environment.

What we offer

Best of both worlds

We are a scale-up with the sophistication of a multinational and the agility of a startup. You will work on impactful, cutting-edge projects while also having the freedom to take initiative and shape your role. Good ideas are implemented here—you own your growth and impact.

Culture that brings out the best

We value collaboration over competition, transparency over politics, and learning over ego. Our teams support each other, celebrate wins together, and tackle challenges as one. We work hard, but also make space for connection through team activities, events, and shared moments of fun.

Grow without limits

Learning is continuous at Intrepid. You will have access to formal training, coaching, and Intrepid Academy, as well as accelerated learning through real client exposure, advanced tools, and hands-on execution in a fast-growing environment.

Rewarding you right

• Fluent in English
• Experience with business fundamentals
• eCommerce background from a brand/platforms/enablers is a plus
• Proactive self-starter who understands Intrepid vision & mission and can be the company’s best service ambassador
• Excellent negotiation skills
• Strong interpersonal skills (empathy & flexibility)
• Proficient in Excel and PowerPoint