Service Desk Analyst - Muntinlupa

Job Description

We are seeking a detail-oriented and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will be responsible for providing first-level technical support to end-users, resolving IT-related issues, and ensuring smooth day-to-day operations of IT services.

Responsibilities:

• Respond to and resolve user inquiries and technical issues via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network problems.
• Document incidents, service requests, and resolutions accurately.
• Escalate complex issues to appropriate support teams.
• Ensure timely follow-up and closure of tickets.

Qualifications:

• Strong communication and problem-solving skills.
• Basic knowledge of IT systems, networks, and software applications.
• Ability to work independently and in a team environment.
• Work location - Eastwood