Workforce Management Jobs in Manila
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Search Results - Workforce Management Jobs in Manila
E-Solutions-Manila-
Location: QC, Taguig and Ortigas
Work Set up: Onsite
Salary Package: PHP40K to PHP45K
Job Summary:
The Workforce Management (WFM) Lead is responsible for overseeing workforce planning, forecasting, scheduling, and real-time management to ensure...
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eClerx-Manila-
Workforce Management (WFM) Team Lead Company:eClerx Location:Alabang Work Setup:Onsite Department:Workforce Management Reports To:WFM Manager / Operations LeadershipRole Overview eClerx is looking for an experiencedWorkforce Management (WFM) Team...
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transcosmos Asia Philippines Inc.-Manila-
background in Inbound, Outbound, and Non-Voice Services (knowledge on all lines of businesses is a plus)
• With at least 1-2 years experience as a Workforce Management Lead in BPO setup.
• With at least 3 years of WFM experience in a BPO or contact center...
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IGT Solutions-Manila-
evaluation, and implementation of current and proposed systems and tools used for planning, scheduling, forecasting and real-time monitoring.
• Manages the staff schedules and responsibilities of workforce management team.
• Participate in the analysis...
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Optum-Manila-
call volumes, intra-day patterns, root cause analysis)
• Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management)
• Communicate findings of data analyses...
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Transcosmos Asia Philippines Inc.-Manila-
and volume patterns.Analyze data and recommend improvements to enhance efficiency and workforce performance.Lead and motivate the team to exceed department goals while ensuring adherence to company policies.Handle performance management and disciplinary...
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Tala-Manila-appcast.io-
we’d love to hear from you!
About the Role
The Senior Shared Services Lead will drive operational excellence and strategic workforce management for Shared Services, overseeing Customer Care and Recoveries operations. This role ensures optimal staffing...
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Workforce Management jobs – More cities:
iQor-Manila-
with peers and those we support in the business to ensure high quality and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management requests to produce "what if" scenarios.
Other duties...
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IntouchCX-Manila-appcast.io-
A global leader in customer experience is seeking a Workforce Manager in Metro Manila. This role involves directing and managing the Workforce team, ensuring alignment with company goals, and fostering relationships with external partners...
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Bosch Philippines-Manila-
functions related to the position.Qualifications Industrial Engineering or related degree or equivalent experience 2-3 years' experience in WFM. Relevant industry experience Experience in Workforce Management tools (IEX, ICC, Verint) Advanced Excel knowledge...
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QBE Insurance Group-Manila-appcast.io-
to optimize resources. Candidates should have a relevant degree and experience in workforce planning. Strong skills in analytics, stakeholder management, and project management are essential for success. This position offers a dynamic environment...
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Manila-
As a Workforce Management Manager, you oversee the operational success of the Workforce Management team. You enable efficient workforce planning, execution, and continuous improvement across all WFM functions to support organizational goals.
You...
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QBE Insurance Group-Manila-appcast.io-
This includes designing and managing transformational workforce change programs, establishing strategic workforce plans, and building long-term capability across the organization.**Responsibilities:*** Provide specialist advice to senior leaders on organisation...
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HCLTech-Manila-
The WFM Manager oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven...
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IntouchCX-Manila-appcast.io-
about customer care, and we need your help!
We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience...
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