Workforce Management Jobs in Manila
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Search Results - Workforce Management Jobs in Manila
Iqor-Manila
with peers and those we support in the business to ensure high quality and timely completion of work requests. Update workforce management and other data bases as changes occur. Respond to management requests to produce 'what if' scenarios.
Other duties...
HCLTech-Manila
The WFM Manager oversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‑driven...
EXL Service Philippines, Inc.-Manila
Workforce Management Scheduler to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.Basic Functions Generates...
Optum-Manila
call volumes, intra-day patterns, root cause analysis)
• Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management)
• Communicate findings of data analyses...
HCLTech-Manila
TheWFM Manageroversees forecasting, scheduling, intraday management, and workforce optimization across the organization. This role provides strategic leadership, ensures operational excellence, enhances forecast accuracy, and delivers data‐driven...
Concentrix-Manila
flow, real time, through workforce management tool (i.e. IEX).
• Monitor intra-day call and work volume as compared to forecast.
• Completes real time activities related to staffing Ensures that recommendations for appropriate adjustments to leverage...
Certexamdb-Manila
Senior Analyst - Workforce Management, Manila
Location: Manila, Philippines
Job type: Full-time
Job Description
The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience...
appcast.io -
Workforce Management jobs – More cities:
Ubiquity-Manila
The Responsibilities:
• Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.
• Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume...
jobstreet.com -
airbnb, Inc.-Manila
Senior Analyst - Workforce Management, Manila
Manila, Philippines
The Senior Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day...
appcast.io -
Optum-Manila
call volumes, intra-day patterns, root cause analysis)
• Gather workforce metrics/data and distribute reports (e.g., call volumes, AHT, adherence, MIS reports) to applicable audiences (e.g., agents, management)
• Communicate findings of data analyses...
Traveltechessentialist-Manila
Traveltechessentialist is seeking a Senior Workforce Management Analyst in Metro Manila, Philippines. This role focuses on optimizing resources to achieve business objectives through effective real-time management and forecasting for a multi...
appcast.io -
iQor-Manila
Prior workforce management experience including RTA, forecasting, staffing, and scheduling, desired.
• Prior call / contact center experience, 1 year minimum required.
• Strong and effective oral / written communication skills (communication...
Tala-Manila
we’d love to hear from you!
About the Role
The Senior Shared Services Lead will drive operational excellence and strategic workforce management for Shared Services, overseeing Customer Care and Recoveries operations. This role ensures optimal staffing...
appcast.io -
iQor-Manila
workforce management experience including RTA, forecasting, staffing, and scheduling, desired. Prior call / contact center experience, 1 year minimum required. Strong and effective oral / written communication skills (communication will be with various...
Ubiquity-Manila
The Responsibilities:
• Understanding of key business objectives, timeframes, and requirements associated
• with Workforce Management.
• Responsible for tracking, forecasting analyzing real time management and planning of
• assigned call volume...
jobstreet.com -
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