Genesys Jobs
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Search Results - Genesys Jobs
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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appcast.io -
Concentrix-Quezon City
Job Title
Genesys Solution Architect
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures...
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Genesys-Philippines
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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appcast.io -
Concentrix-Quezon City
A global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center...
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Genesys-Manila
Genesys is seeking an experienced full stack web developer to shape the performance and experience of its corporate web platform. This role involves designing end-to-end web solutions, developing scalable back-end services, and enhancing system...
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TTEC Digital-Quezon City
A leading technology company is seeking a professional to design, implement, and maintain Genesys Engage solutions. The role requires a minimum of 4 years of experience with the Genesys platform, strong analytical abilities, and excellent...
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6 similar jobs: Makati, Mexico, Pasig, Taguig, Cebu...
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
Cardinal Health-Quezon City
Key Responsibilities
• Support Genesys applications and systems support/administration in a multi-cultured environment.
• Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform...
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jobstreet.com -
2 similar jobs: Muntinlupa, Manila
Genesys-Manila
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
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appcast.io -
Penbrothers-Antipolo
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
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9 similar jobs: Pasig, Caloocan, Taguig, Manila, Davao...
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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accenture.com -
Qualfon-Manila
within target thresholds.Schedule Optimization & Staffing Model Management Design, build, and continuously optimize agent schedules and skill-based routing plans in WFM systems (e.g., Verint, eWFM, IEX, Genesys). Conduct what-if scenario modeling...
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CGI (Philippines) Inc-Taguig
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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foundit.com.ph -
Concentrix-Cebu City
NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA). Course Correctio n: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from offline activities...
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2 similar jobs: Quezon City, Manila
Thumbtack Philippines-Makati
Genesys, spreadsheets, dashboards, and project tracking platforms
• Willingness to follow graveyard shift, weekends, holidays, and occasional shift changes...
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kalibrr.com -
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