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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. is seeking an Order Management Analyst in Manila to manage orders and invoicing for its products. The ideal candidate will have a Bachelor's degree, at least 2 years of experience in order management, and fluency...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. is looking for a Payment Solutions Analyst to manage customer payment-related cases in Manila, Philippines. This role involves coordinating cases, liaising between stakeholders, and enhancing the overall billing...
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TTEC-Manila
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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2 similar jobs: Quezon City, Muntinlupa
Genesys-Manila
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys Cloud Services, Inc.-Manila
A global technology company is looking for a Senior Analyst in Financial Controls Oversight based in Manila. The role involves implementing internal controls and collaborating with stakeholders to enhance financial reporting processes. Qualifications...
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Qualfon-Manila
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Genesys-Manila
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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Optum-Muntinlupa
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
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1 similar job: Quezon City
Tata Consultancy Services-Manila
Qualifications: Minimum Qualifications: • Minimum of 5-6 years' experience in managing WFM/MIS functions Professional Skills: • High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc...
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Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Penbrothers-Pasig
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
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9 similar jobs: Caloocan, Taguig, Manila, Davao, Antipolo...
Trinity Workforce Solutions, Inc.-Quezon City
Experience with cloud contact center platforms (e.g., Five9, Genesys, NICE CXone)
• Familiarity with collaboration tools (Microsoft Teams, Zoom, Cisco Webex)
• Experience with system migrations, digital transformation, or cloud adoption projects...
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SupportNinja-Manila
Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.Preferred qualifications: Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect. Exposure to implementation...
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