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Genesys-Manila-
Overview
Talent Acquisition Partner – Philippines at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Genesys Cloud is the AI-powered...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
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1 similar job: Philippines
Genesys-Quezon City-
Overview
Talent Acquisition Partner – Philippines at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Genesys Cloud is the AI-powered...
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1 similar job: Muntinlupa
Genesys Cloud Services, Inc.-Manila-appcast.io-
A global leader in customer experience technology is seeking a Customer Success Manager in Manila, Philippines. In this role, you will enhance customer experiences using digital tools and data insights to drive engagement, retention, and growth.
You...
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TASQ Staffing Solutions-Bulakan-
preferably with contact center-related operational and/or technical experience)
Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya, Five9, NICE, Amazon Connect, etc.)
Experience in the Conversational AI space
Must have...
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Genesys-Manila-appcast.io-
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
Read more
Standard Chartered-Quezon City-
for contact centre agents
• Knowledge of product management tools and techniques, such as user story mapping, personas, MVP, and other product roadmap development. Experience with Genesys is a high plus
• Customer‑centric mindset with a passing for delivery...
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Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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TASQ Staffing Solutions-Muntinlupa-
and Reporting. Frontend RTA is a plus.
> Strong proficiency in MS Excel
> Knowledge of using WFM tools like Verint, Genesys, IEX, Aspect, or similar. Proficiency in Power BI, VBA, or Macros is a plus
> Good communication skills
> Preferably available...
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Genesys-Manila-appcast.io-
A leading technology company is searching for a Customer Success Manager to support their digital-first initiative. This role involves orchestrating customer experiences with a focus on adoption, retention, and growth using Genesys Cloud.
Candidates...
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TASQ Staffing Solutions, Inc.-Muntinlupa-
Retrieval-Augmented Generation (RAG), Agentic AI Applications, conversational AI platforms.
• Prior experience working with or selling to Contact Centre/CCaaS solutions (Genesys, Avaya,
Five9, NICE, Amazon Connect, etc.).
• Proven track record supporting...
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2 similar jobs: Manila, Quezon City
Xtendops-Cebu City-jobstreet.com-
forecasting, capacity planning, scheduling,
intraday management, and reporting. Operate a centralized WFM Center of Excellence with embedded
LOB support teams. Establish and enforce enterprise WFM standards and governance.
Genesys Platform Transition...
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Optum Global Solutions-Manila-foundit.com.ph-
Verint, Aspect, Avaya CMS, Nortel, and Genesys for scheduling, monitoring, and reporting.
• Execute schedule adherence processes and escalate deviations to Operations in real time.
• Initiate proactive alerts, publish interval performance reports...
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2 similar jobs: Quezon City, Muntinlupa
Thumbtack Philippines-Quezon City-jobstreet.com-
Familiar with the following systems: Salesforce, Genesys, ObserveAI, MavenAGI, Omni Channel (proprietary tool native to Salesforce), Jira Service Management, and Confluence.
• Explore, champion, and apply AI tools (e.g., Gemini, ChatGPT, Atlassian Rovo...
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2 similar jobs: Muntinlupa, Manila
Optum Global Solutions-Muntinlupa-foundit.com.ph-
/ACW/BREAKS & SHIFTS.
• Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating...
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2 similar jobs: Quezon City, Manila
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