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Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
appcast.io -
Hammerjack Pty Ltd-Taguig
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work closely...
Genesys Cloud Services, Inc.-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Clevr OPC-Taguig
with our career consultants—let's make progressive changes together! One of our client is looking for:
HEAD OF CALL CENTER TECHNOLOGY (GENESYS)
Role Overview
The Head of Call Center Technology owns the strategic direction and end-to-end management...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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Xtendops-Iloilo
The role covers forecasting, capacity planning, scheduling, intraday management, and real-time reporting, with leadership of a centralized WFM Center of Excellence and a major transition to the Genesys platform.
#J-18808-Ljbffr...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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EXL Service Philippines, Inc.-Manila
Description:
Platform specialist responsible for deeper diagnosis and resolution of Genesys Cloud CX incidents, routine configuration changes, and coordination with Genesys Care (OEM) for escalations.
Responsibilities:
Investigate and resolve L2...
TTEC Digital-Quezon City
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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2 similar jobs: Muntinlupa, Manila
TTEC Digital-Manila
TTEC Digital is seeking a Platform Adoption Specialist to drive MACD tasks in the Genesys Cloud platform. You will independently scope and execute configuration changes, coordinating with clients and Platform Adoption Coordinators to balance...
Taguig
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work...
accenture.com -
RSD Human Resource Management Consultancy-Quezon City
inefficiencies.
Collaborate with team leaders to implement real-time adjustments based on workload fluctuations.
Utilize various WFM tools and systems, including Genesys Cloud and IEX, to support operational needs.
Prepare detailed reports and present insights...
Xtendops-Iloilo
capacity planning, scheduling, intraday management, and reporting
• Operate a centralized WFM Center of Excellence with embedded LOB support teams
• Establish and enforce enterprise WFM standards and governance
• Lead transition to the Genesys platform...
jobstreet.com -
TTEC Customer Care Management Philippines Inc-Bacolod
productivity, and efficiency KPIs
• Providing ad-hoc reporting support to client / operations
• Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other...
foundit.com.ph -
Emerson Electric (Asia) Limited-Mandaluyong
Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access....
kalibrr.com -
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