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Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
The Finance Customer Relations Analyst at Genesys is responsible for managing payment-related cases, coordinating inquiries, disputes, escalations, and service requests within the case management platform. You will liaise with internal stakeholders...
Genesys Cloud Services, Inc.Manilaappcast.io
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
RSight®Manila
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions. Manage Contact Center Engagements across...
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
Dexcom PhilippinesPateros
and Telco Carriers. Where you come in:
Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform. This includes:
Admin configuration of:
Users, Roles, Permissions, Divisions, WebRTC phones, Sites, and Locations Queues...
1 similar job: Manila
Genesys Cloud Services, Inc.Manilaappcast.io
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
Dexcom PhilippinesPateros
Dexcom Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the Genesys Cloud contact center platform. You'll manage cloud telephony, routing, and dashboards, while collaborating with carriers to ensure reliable voice...
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
Dexcom Inc.Roxas
compliant telephony services. You will design and maintain Genesys Cloud configurations, manage voice services, and drive automation using APIs and Terraform. This role requires 4–5+ years in contact center/UC support, and strong ITIL and network...
TTEC DigitalQuezon Cityappcast.io
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
2 similar jobs: Muntinlupa, Manila
Taguigaccenture.com
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work...
Tata Consultancy ServicesTaguig
and voice-based patient interactions using Genesys .
• Receive inbound calls and conduct outbound follow-up calls as required.
• Perform patient identity verification in accordance with organizational policies.
• Utilize approved scripts and communication...
XtendopsIloilojobstreet.com
capacity planning, scheduling, intraday management, and reporting
• Operate a centralized WFM Center of Excellence with embedded LOB support teams
• Establish and enforce enterprise WFM standards and governance
• Lead transition to the Genesys platform...
JabraQuezon City
Assist in building and maintaining strong relationships with key alliances, including Microsoft, Genesys, Zoom, Barco, and Crestron, as well as global SI partners, to maximize business opportunities for Jabra.
• Support the development...
1 similar job: Muntinlupa
VXI Global SolutionsDavao
degree or equivalent work experience.
• 1–3 years of experience in Workforce Management, Real-Time Analysis, or Contact Center Operations.
• Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys WFM, or similar).
• Strong analytical and problem...
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