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Genesys Cloud Services, Inc.Manilaappcast.io
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine BranchManilaappcast.io
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
R1 RCM PHILIPPINES, INC.Pateros
Core Responsibilities: Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology Migration and implementation of Genesys PureCloud Solution
Creation of Documentation and Knowledge bases Installation...
Genesys Cloud Services, Inc.Manilaappcast.io
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
cardinalhealthTaguig
Job Description Summary:
The Engineer is responsible for administration, end-user support, and monitoring of the Java Applications and Genesys Cloud environment.
Key Responsibilities
• Development/Support experience in Java, microservices, Spring...
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
R1 RCM PHILIPPINES, INC.Pateros
R1 RCM Philippines, Inc. is seeking an IT Voice professional to provide day-to-day support for Genesys PureCloud, perform migrations, and maintain the PureCloud infrastructure.
You will document processes, troubleshoot SIP IP phones, and manage...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine BranchManilaappcast.io
Genesys seeks a Principal AI Solutions Architect, Customer Success, to bridge customer ambitions with successful AI transformations across the Asia-Pacific region. You will design, prototype, and operationalize AI solutions that improve customer...
Clevr OPCTaguig
opportunities with our career consultants—let's make progressive changes together! One of our client is looking for:
HEAD OF CALL CENTER TECHNOLOGY (GENESYS) Role Overview The Head of Call Center Technology owns the strategic direction and end-to-end management...
Full Potential BPO Inc.Manilajobstreet.com
in workforce management tools (e.g., Verint, NICE, Genesys, Aspect, Five9, or similar)
• Strong analytical and problem-solving skills with attention to detail
• Excellent communication and collaboration skills
• Ability to work under pressure in a fast-paced...
Dexcom Inc.Manila
Dexcom Inc. seeks a Senior Telecom Engineer to configure, maintain, and support enterprise Contact Center environments with a focus on Genesys Cloud. You will administer cloud telephony, manage queues, skills, call routes, data tables...
Newfold Digital Philippines Inc.Cebu Citymynimo.com
of policy (internal or regulatory) is actioned or escalated
Demonstrated Skillset
• Must have knowledge in tools usage and navigation including Pega, Genesys Cloud, WorldPay, PayPal and other payment gateways.
• Must have basic skills using MS Office...
XtendopsIloilo
capacity planning, scheduling, intraday management, and reporting
Operate a centralized WFM Center of Excellence with embedded LOB support teams
Establish and enforce enterprise WFM standards and governance
Lead transition to the Genesys platform...
TTEC Customer Care Management Philippines IncBacolodfoundit.com.ph
productivity, and efficiency KPIs
• Providing ad-hoc reporting support to client / operations
• Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other...
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