Genesys Jobs
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Genesys-Manila
Genesys is looking for a Project Manager in Manila with a passion for driving customer success initiatives. This role involves managing multiple projects within the Customer Success team, delivering best experiences and integrating AI to enhance...
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Genesys-Manila
Frontend Developer, Web Department: Global Web, Demand Generation Location: Philippines About The Role Genesys is seeking a Frontend Web Developer to design, build, and maintain high‐quality digital experiences across our global corporate website...
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Genesys Cloud Services, Inc.-Manila
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
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Concentrix-Quezon City
A global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center...
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Genesys Cloud Services, Inc.-Manila
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
Read more
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Datamatics Careers- Philippines-Manila
/pharmacy support, outbound scheduling, and essential back-office tasks.
Operating exclusively on Genesys Cloud, you will be responsible for ensuring your team meets strict healthcare compliance standards (HIPAA/PCI-DSS) and consistently hits aggressive...
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Genesys Cloud Services, Inc.-Manila
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
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Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys Cloud Services, Inc.-Manila
experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
Read more
appcast.io -
Concentrix-Cebu City
NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA). Course Correctio n: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from offline activities...
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1 similar job: Manila
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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accenture.com -
Security Bank Corporation-Manila
Genesys) and data analysis tools. Ability to use statistical methods and predictive analytics to forecast staffing needs Excellent verbal and written communication skills to present findings and recommendations effectively Willing to work on shifting...
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Infosys BPM-Manila
to end real-time monitoring, forecasting, scheduling, and capacity planning
• Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
• Experience...
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jobstreet.com -
2 similar jobs: Muntinlupa, Quezon City
Optum-Manila
to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc. Executing schedule adherence for the processes & escalating deviation to Operations on real time basis Initiating proactive alerts related...
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CGI (Philippines) Inc-Taguig
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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foundit.com.ph -
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