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Genesys Cloud Services, Inc.Manilaappcast.io
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
Opportunity Statement Genesys is an equal‐opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status...
GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is looking for a Finance Customer Relations Analyst in Manila. The role focuses on managing customer payment inquiries, disputes, and escalations while ensuring accurate...
GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
RSight®Manila
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine BranchManilaappcast.io
Role Overview
Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. The Penetration Tester, Red Team (Application...
ConcentrixQuezon City
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated...
GenesysManilaappcast.io
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
AccentureTaguig
Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations | Level: Manager | Location: Manila | Years of Exp: 10 years+ for Manager, 12 years+ for Senior Managers Explore an Exciting Career at Accenture Are you an outcome...
Tata Consultancy ServicesTarlac
and its deliverables
• Knowledge of WFM tool like, Genesys, Aspect, IEX.
• Performing schedule maintenance and management in workforce management System
• Working knowledge of the operation SLAs, GOS, Productivity, Utilization & other KPIs
• Performing...
AccentureManila
certified practitioners, and Accenture will support you in growing your own tech stack and certifications. Summary: CL8 - Platform Lead / Operations Architect (Genesys Cloud L2.5/L3 Oversight) Role Focus: Platform stability, governance, and continuous...
RMS Collect Phils., Inc.Angelesfoundit.com.ph
interpersonal, organizational and leadership skills.
• Contact center platform proficiency (e.g., Genesys Cloud desktop behaviors, softphone, interaction routing basics, status/aux codes, outages vs. misconfig).
• Endpoint + OS troubleshooting: Windows...
datamatics careers- philippinesManila
Provide technical support to Genesys Cloud customers through phone, email, chat, and secure screen-sharing sessions.
Investigate, troubleshoot, and resolve incidents involving Genesys Cloud CX, including voice, telephony, networking, user...
NTT Business Process OutsourcingQuezon Cityjobstreet.com
stakeholders of technical issues or external factors affecting delivery.
Tools & Systems Experience with: Verint, NICE, Genesys, IEX, Calabrio, Aspect,
ServiceNow, MS Teams, Excel, Power BI. Required Qualifications » 1-3 years of RTA/WFM
experience in a BPO...
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