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GenesysManilaappcast.io
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
Genesys Cloud Services, Inc.Mandaluyong
to ensure the efficiency of work allocation, focus and status.* Gain and maintain a high-level knowledge of all aspects of the Genesys Cloud platform and products.* Provide escalation support and be prepared to work directly with customers in finding...
6 similar jobs: Mexico, Taguig, Quezon City, Pasig, Cebu...
GenesysManilaappcast.io
A leading AI experience orchestration company in Manila seeks a Talent Acquisition Partner to enhance recruiting strategies. Responsibilities include partnering with hiring teams, utilizing AI sourcing tools, and managing the full recruiting...
GenesysManila
A global technology company in Metro Manila is seeking a Genesys Cloud Product Support Technical Manager. The role includes managing the Global Product Support team, ensuring optimal training and performance against key indicators. The ideal...
GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Genesys Cloud Services, Inc.Mandaluyong
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
6 similar jobs: Taguig, Makati, Pasig, Quezon City, Mexico...
GenesysManilaappcast.io
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
Home Credit PhilippinesTaguig
IT Genesys Specialist is responsible for the effective usage of the applications provided to business teams and end users, assisting with day-to-day operational tasks ensuring that Incidents are effectively resolved, service requests and projects...
GenesysManilaappcast.io
to ensure the efficiency of work allocation, focus and status.* Gain and maintain a high-level knowledge of all aspects of the Genesys Cloud platform and products.* Provide escalation support and be prepared to work directly with customers in finding...
ConcentrixQuezon City
Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated...
1 similar job: Manila
AS White GlobalManila
telephony like Avaya/Genesys, reservations systems, chatbots, WFM).
• Recruit, coach, and develop a high‑performing team that will scale to 20–30 agents across multiple time zones.
• Drive data‑led decision‑making, including reporting, forecasting, trend...
VerventSibulan
QA programs, customer experience, compliance, or performance analytics Comfortable with: Dashboards, trends, and root cause analysisTechnical Skills/Software:Speech Analytics Platforms (NICE Nexidia, Verint, CallMiner, Genesys, Observe.AI) Call...
HRTXQuezon City
of Genesys Cloud.
• Collaborate with business leaders to optimize customer experience.
• Oversee design, security, and operations of enterprise network infrastructure including LAN, WAN, SD-WAN, VPN, and Wi-Fi.
• Lead network modernization and performance...
Cardinal HealthMuntinlupajobstreet.com
Revenue Cycle Management Cash Posting is required
(3) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage...
2 similar jobs: Manila, Quezon City
OfficePartners 360, Inc.Davaomynimo.com
collaborative reporting and data sharing
• CRM systems (e.g., Salesforce, Zendesk)
• Call center platforms (e.g., Genesys, Avaya, NICE, Five9)
• WFM tools (e.g., Verint, Aspect, Calabrio)
• QA systems (e.g., Observe.AI, Scorebuddy, Playvox)
• Ticketing...
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