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GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
TTEC DigitalTaguig
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships...
4 similar jobs: Quezon City, Mandaluyong, Manila, Pasig
GenesysManilaappcast.io
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
Cardinal HealthQuezon Cityjobstreet.com
Key Responsibilities
• Support Genesys applications and systems support/administration in a multi-cultured environment.
• Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform...
2 similar jobs: Muntinlupa, Manila
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. is looking for a Payment Solutions Analyst to manage customer payment-related cases in Manila, Philippines. This role involves coordinating cases, liaising between stakeholders, and enhancing the overall billing...
Tata Consultancy ServicesTaguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
1 similar job: Philippines
GenesysManilaappcast.io
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
QualfonManila
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
1 similar job: Philippines
GenesysManilaappcast.io
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
Tata Consultancy ServicesManila
Qualifications: Minimum Qualifications: • Minimum of 5-6 years' experience in managing WFM/MIS functions Professional Skills: • High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc...
Mandaluyongaccenture.com
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
PenbrothersQuezon City
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
9 similar jobs: Pasig, Caloocan, Taguig, Manila, Davao...
Thumbtack PhilippinesMakatikalibrr.com
Genesys, spreadsheets, dashboards, and project tracking platforms
• Willingness to follow graveyard shift, weekends, holidays, and occasional shift changes...
Accenture in the PhilippinesTaguig
Contact Center Transformation Consultant Be among the first 25 applicants.SONG - ACE - Genesys – ConsultantThe Strategy & Consulting Global Network SONG Practice | GenesysJoin our team of SONG consultants who solve customer facing challenges...
Trinity Workforce Solutions, Inc.Quezon Cityfoundit.com.ph
Experience with cloud contact center platforms (e.g., Five9, Genesys, NICE CXone)
• Familiarity with collaboration tools (Microsoft Teams, Zoom, Cisco Webex)
• Experience with system migrations, digital transformation, or cloud adoption projects...
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