Genesys Jobs
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Qualfon-Manila
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Genesys-Manila
A leading customer experience company located in Manila is seeking a Senior Analyst for Financial Controls Oversight. This role involves implementing internal controls, collaborating with business units, and managing control deficiencies. The ideal...
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Tata Consultancy Services-Manila
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
Read more
Genesys-Manila
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Healthtech Inc-Manila
and integration with enterprise platforms such as ServiceNow and Genesys. This role will focus on delivering actionable insights that drive service excellence and operational efficiency.**Key Responsibilities*** **Develop Advanced Dashboards:** Build and maintain...
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Genesys Cloud Services, Inc.-Manila
A global technology company is looking for a Senior Analyst in Financial Controls Oversight based in Manila. The role involves implementing internal controls and collaborating with stakeholders to enhance financial reporting processes. Qualifications...
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Gratitude Philippines-Quezon City
center platforms (e.g., Avaya, Genesys, Five9, AWS, etc.).Basic understanding of Workforce Management tools.Knowledge of scripting or automation tools (e.g., Python, R) is an advantage.Data Analysis, Statistical Analysis, Python, SQL, Data Processing...
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Johnson & Johnson-Parañaque
Digital Product Manager will have ownership of the following key capabilities for Genesys and ASKGS ServiceNow platform:
• Customer experience & enablement
• Multichannel interaction strategy (web, search, chat, phone etc.)
• Intelligent routing...
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jobstreet.com -
AddForce Human Resources Solution Inc.-Quezon City
systems such as CRM, order management, and data platformsEnsure seamless handoff between automated voice agents and live agents using CCaaS platforms (e.g., Genesys, Avaya, NICE, Five9)Work with engineering teams to implement secure APIs, event‐driven...
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TDCX PH Inc-Manila
field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
• Previous experience with ACD reporting...
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foundit.com.ph -
Our Clients-Taguig
Proficient in Microsoft Office applications
• Experience with ERP systems (SAP preferred)
• Familiarity with Salesforce is an advantage
• Experience with Genesys or similar telephony systems is a plus
Core Competencies
• Analytical Thinking (Foundational...
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careers-page.com -
OfficePartners 360, Inc.-Davao
collaborative reporting and data sharing
• CRM systems (e.g., Salesforce, Zendesk)
• Call center platforms (e.g., Genesys, Avaya, NICE, Five9)
• WFM tools (e.g., Verint, Aspect, Calabrio)
• QA systems (e.g., Observe.AI, Scorebuddy, Playvox)
• Ticketing...
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mynimo.com -
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