Genesys Jobs
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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AmityPoint Talent Management Services-Taguig
We are looking for aTelecommunication Administratorto support the administration, maintenance, optimization, and troubleshooting of theGenesys Cloud CX platformand related enterprise telecommunication systems within a contact center environment.This...
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Genesys-Manila
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
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Nezda Global-Manila
operations and workforce optimization
• Utilize WFM tools including NICE IEX, Genesys, Pulse, and CCD
• Monitor staffing requirements and schedule adherence
• Coordinate with operations and client stakeholders on workforce needs
• Provide workforce insights...
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2 similar jobs: Quezon City, Muntinlupa
Genesys-Manila
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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1 similar job: Philippines
Genesys-Manila
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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Tata Consultancy Services-Quezon City
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
Read more
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
Tata Consultancy Services-Manila
Qualifications: Minimum Qualifications: • Minimum of 5-6 years' experience in managing WFM/MIS functions Professional Skills: • High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc...
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Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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accenture.com -
Penbrothers-Antipolo
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
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10 similar jobs: Philippines, Pasig, Caloocan, Taguig, Davao...
Thumbtack Philippines-Philippines
SFDC), Genesys, spreadsheets, dashboards, and project tracking platforms
• Willingness to follow graveyard shift, weekends, holidays, and occasional shift changes...
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Carenet Health-Muntinlupa
The Telecommunications Specialist is a hands‐on technical expert responsible for implementing, configuring, and maintaining enterprise telecommunications and contact center platforms. This role provides subject‐matter expertise in Genesys Cloud CX...
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CGI (Philippines) Inc-Taguig
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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foundit.com.ph -
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