Genesys Jobs
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Genesys-Manila-appcast.io-
Genesys is looking for a Project Manager in Manila with a passion for driving customer success initiatives. This role involves managing multiple projects within the Customer Success team, delivering best experiences and integrating AI to enhance...
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Concentrix-Quezon City-
Job Title
Genesys Solution Architect
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures...
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Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Concentrix-Quezon City-
A global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center...
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Genesys-Manila-appcast.io-
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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TTEC Digital-Quezon City-
A leading technology company is seeking a professional to design, implement, and maintain Genesys Engage solutions. The role requires a minimum of 4 years of experience with the Genesys platform, strong analytical abilities, and excellent...
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5 similar jobs: Makati, Pasig, Taguig, Cebu, Mandaluyong
Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Concentrix-Cebu City-
NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA). Course Correctio n: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from offline activities...
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1 similar job: Manila
Genesys-Philippines-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Optum-Manila-
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
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2 similar jobs: Quezon City, Muntinlupa
Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Concentrix-Quezon City-
dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA).
• Course Correction: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from...
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CGI-Taguig-jobstreet.com-
analysis
• Familiarity with workforce management platforms such as Verint, NICE IEX, Genesys, or similar tools
• Exposure to reporting and visualization platforms like Power BI or Tableau is an advantage
• Background in transfer agency, mutual funds...
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Thumbtack Philippines-Makati-kalibrr.com-
CRM, support, and people systems (e.g., Salesforce, Genesys, Workday, or equivalents) to create unified operational insights.
• Strong understanding of Service / Customer Service operations and associated KPIs, with the ability to frame analysis...
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Our Clients-Quezon City-careers-page.com-
metrics such as AHT, occupancy, shrinkage, adherence, and utilization
• Exposure to WFM tools (e.g., NICE, Verint, Genesys, Calabrio, or similar platforms)
CRM & Support Systems
• Experience with CRM/ticketing platforms such as Salesforce, Zendesk...
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2 similar jobs: Muntinlupa, Manila
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