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Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Tata Consultancy Services-Taguig-
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys-Manila-appcast.io-
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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Qualfon-Manila-
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Optum-Muntinlupa-
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
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1 similar job: Quezon City
Genesys-Philippines-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Optum-Manila-
experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.Executing schedule adherence for the processes & escalating deviation to Operations on real time basisInitiating proactive alerts related to performance, publishing...
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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SupportNinja-Manila-
Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.Preferred qualifications: Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect. Exposure to implementation...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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TASQ Staffing Solutions-Taguig-
Required prior experience with ServiceNow, Genesys, Predictive intelligence, AI/ML/Azure, Python Automation Anywhere Certification is a plus or preferred Experience with SQL or .Net or Intelligent Automation (IA) are all pluses/preferred.
Minimum 4+ years...
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Our Clients-Quezon City-careers-page.com-
metrics such as AHT, occupancy, shrinkage, adherence, and utilization
• Exposure to WFM tools (e.g., NICE, Verint, Genesys, Calabrio, or similar platforms)
CRM & Support Systems
• Experience with CRM/ticketing platforms such as Salesforce, Zendesk...
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2 similar jobs: Muntinlupa, Manila
TDCX PH Inc-Manila-foundit.com.ph-
field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
• Previous experience with ACD reporting...
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Concentrix-Mandaluyong-
Ability to make decision in time sensitive ambiguous situations.
• Hands on experience in any one or more WFM tools like IEX/eWFM/Avaya/Genesys.
The WFM Associate will act as a liaison between the Centralized and Site WFM teams.
• Preparation of daily...
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