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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Quezon City
The Genesys Cloud Product Support Technical Manager is responsible for the work activities, skill development and administration of the Global Product Support team. Daily functions will include but are not limited to managing team assignments...
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Michael Page International Recruitment (Philippines) Inc-Taguig
that improve lives worldwide. With a strong culture of innovation and customer focus, it continues to expand its impact through advanced digital health and biosensing technologies.
Job Description
• Administer, configure, and support the enterprise Genesys...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Muntinlupa
of Genesys’s Global Expense Management function, with specific ownership of three critical pillars: Payments Processing, Expense Helpdesk, and Corporate Card Management.
This role is pivotal in ensuring timely, accurate, and compliant payment execution across...
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2 similar jobs: Quezon City, Manila
NYGC Services INC-Quezon City
Description
We are seeking an experienced Genesys Contact Center professional to join our team in Southeast Asia. The ideal candidate will have a strong background in managing contact center technologies and enhancing customer service experiences...
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Careerdost Enterprise-Taguig
A leading consulting firm seeks an experienced professional in Customer Service Operations to analyze and implement solutions using Genesys technology. This on-site role in Taguig demands a minimum of 9 years in field experience, particularly...
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NYGC Services INC-Muntinlupa
Description
We are seeking an experienced Genesys Contact Center professional to join our team in Southeast Asia. The ideal candidate will have a strong background in managing contact center technologies and enhancing customer service experiences...
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ibex-Quezon City
for team performance, customer satisfaction, operational excellence, technical governance, project delivery, and continuous improvement across all telecom technologies with a strong focus on Genesys Cloud. The successful candidate will combine strong...
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New York Global Consultants Inc. (NYGCI)-Manila
Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software development methodologies and best practices.
• Experience with modern programming languages and frameworks relevant to software...
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Concentrix-Philippines
of this journey towards greater opportunities and brighter futures
We are seeking a skilled CCaaS Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have...
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NYGC Services INC-Taguig
reference and knowledge sharing.
• - Mentor junior team members and assist in their professional development.
Skills and Qualifications
• - Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• - Strong understanding of software...
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Reuters-Manila
defensible source of truth across CS&S data sources, including Salesforce, Genesys, LiveHelp, Aspect, and Snowflake.* Produce contact driver, handle time, quality, customer experience, and workforce analytics, and turn them into written recommendations...
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NYGC Services INC-Quezon City
NYGC Services INC is seeking an experienced Genesys Contact Center professional to join our Southeast Asia team. You will manage and optimize Genesys solutions, collaborate with cross-functional teams, analyze metrics, and troubleshoot issues...
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Home Credit Philippines-Manila
if there is a known issue.
Check if Genesys campaign scheduler is running as expected and do manual run if needed.
Ensure that campaigns started and stop on time.
Pacing adjustment in Genesys Administrator to maximize calling at optimum level.
Setting up MQS (Max...
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Certexamdb-Manila
on analysis.
Compare results to forecast and identify opportunities for improvement.
Provide daily/intraday performance reports to leadership.
Provide support and guidance to the RTA team on usage of tools (IEX, Genesys, Tableau GCXI etc.) and workforce...
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Concentrix Catalyst-Quezon City
Copilot Studio, Amazon Lex, OpenAI, or Azure OpenAI.
Contact center and customer experience: Genesys Cloud CX, NICE CXone, Zendesk, Bird, Salesforce Service Cloud, or Amazon Connect.
Selection principle Candidates are not expected to know every platform...
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