Genesys Jobs
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Genesys-Manila
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
Genesys-Manila
Genesys is seeking an IT Services Specialist in Manila to deliver reliable IT support across APAC. You will handle complex escalations, provide hands-on and remote assistance for executives, and partner with Global IT to ensure secure, efficient...
appcast.io -
RSight®-Manila
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
appcast.io -
Datamatics Consulting-Manila
JOB DESCRIPTION
• Provide technical support to Genesys Cloud customers through phone, email, chat, and secure screen sharing sessions.
• Investigate, troubleshoot, and resolve incidents involving Genesys Cloud CX, including voice, telephony...
Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
appcast.io -
Infosys-Manila
passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Roles And Responsibilities
Design, develop, configure, and support Genesys Cloud CX solutions including IVR, ACD...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
appcast.io -
Careerdost Enterprise-Taguig
On-site - Taguig >10 Yrs Exp Bachelor Full-time
Job Description
Professional Development
Job Training
• Areas of Work : Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations.
• We are looking for passionate...
Genesys-Philippines
IT Services Specialist – Quezon City, Philippines
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform...
appcast.io -
Home Credit Philippines-Taguig
Home Credit Philippines is looking for a skilled professional to lead research and development initiatives in contact center technologies. This role focuses on integrating systems and modernizing platforms, especially within the Genesys environment...
Accenture-Taguig
SONG - ACE - Genesys - Consultant
The Strategy & Consulting Global Network SONG Practice | Genesys
Join our team of SONG consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business...
NCR Voyix-Cebu City
utilising tools such as ServiceNow, Excel, Power BI, Tableau, and Genesys
• Analyse trends in incident volume, resolution time, and escalation frequency to identify systemic risk and improvement opportunities
• Present incident performance data...
IBEX-Quezon City
Team: Central Genesys Cloud Team
ibex. is an elite CX outsourcer for the world's startups, scale-ups, and blue-chips. We build powerful customer engagement & insight solutions to help protect client investment, mitigate financial & operational risk...
TELUS Digital-Pasig
reporting.
• Working knowledge of Workforce Management solutions such as Genesys OnPrem/ Genesys Cloud, NICE IEX or similar platforms.
• Familiarity with ITSM environments and ticket management tools such as BMC Remedy, ServiceNow or equivalent is preferred...
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