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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
The Finance Customer Relations Analyst at Genesys is responsible for managing payment-related cases, coordinating inquiries, disputes, escalations, and service requests within the case management platform. You will liaise with internal stakeholders...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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RSight®-Manila-
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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R1 RCM-Manila-
R1 RCM is seeking an IT Voice Engineer in the Philippines to provide day-to-day support and maintenance of Genesys PureCloud and Interactive Intelligence solutions. The role includes migration activities, documentation, and basic SIP phone...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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Dexcom Inc.-Bacolod-
compliant telephony services. You will design and maintain Genesys Cloud configurations, manage voice services, and drive automation using APIs and Terraform. This role requires 4–5+ years in contact center/UC support, and strong ITIL and network...
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TTEC Digital-Quezon City-appcast.io-
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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Dexcom-Manila-
Dexcom Philippines seeks a Senior Telecom Engineer to configure, maintain, and support the enterprise Genesys Cloud environment for our contact center and unified communications. You will manage voice services, DID inventory, BYOC SIP trunking...
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Taguig-accenture.com-
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work...
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TELUS Digital-Pasig-
reporting.
• Working knowledge of Workforce Management solutions such as Genesys OnPrem/ Genesys Cloud, NICE IEX or similar platforms.
• Familiarity with ITSM environments and ticket management tools such as BMC Remedy, ServiceNow or equivalent is preferred...
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NCR Voyix-Cebu City-
utilising tools such as ServiceNow, Excel, Power BI, Tableau, and Genesys
• Analyse trends in incident volume, resolution time, and escalation frequency to identify systemic risk and improvement opportunities
• Present incident performance data...
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Tata Consultancy Services-Taguig-
and voice-based patient interactions using Genesys .
• Receive inbound calls and conduct outbound follow-up calls as required.
• Perform patient identity verification in accordance with organizational policies.
• Utilize approved scripts and communication...
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