Genesys Jobs
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Genesys Cloud Services, Inc.-Philippines-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Cognizant-Taguig-
We are seeking a skilled Genesys Cloud Engineer with expertise in Genesys Cloud technologies. The ideal candidate will have strong experience in Genesys Cloud Outbound, Genesys Cloud Architect, and overall Genesys Cloud solutions.
Experience working...
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1 similar job: Philippines
Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Concentrix-Quezon City-
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated...
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1 similar job: Philippines
Genesys Cloud Services, Inc.-Manila-appcast.io-
to ensure the efficiency of work allocation, focus and status.* Gain and maintain a high-level knowledge of all aspects of the Genesys Cloud platform and products.* Provide escalation support and be prepared to work directly with customers in finding...
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Optum-Philippines-
operational metrics, including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time.
JOB QUALIFICATIONS
• Undergraduate degree or equivalent experience
• 5+ years Strong exposure to Genesys Dialer (Outbound...
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Genesys Cloud Services, Inc.-Philippines-appcast.io-
A leading technology firm in the Philippines seeks a Senior Professional Services Consultant for Genesys Cloud implementations. The role requires bilingual proficiency in Spanish or Portuguese, a bachelor's degree, and 3+ years in the contact center...
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Cognizant-Manila-
We are seeking a skilled Genesys Cloud Engineer with expertise in Genesys Cloud technologies. The ideal candidate will have strong experience inGenesys Cloud Outbound, Genesys Cloud Architect, and overall Genesys Cloud solutions.Experience working...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
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Concentrix-Manila-
Overview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated...
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Artech Infosystems Private Limited-Quezon City-foundit.com.ph-
Assist in the development and execution of operational strategies to enhance service delivery.
Professional & Technical Skills:
• Required Skill: Expert proficiency in Genesys Contact Center Operation.
• Strong understanding of system integration...
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2 similar jobs: Manila, Muntinlupa
Cognizant-Quezon City-
We are seeking a skilled Genesys Cloud Engineer with expertise in Genesys Cloud technologies. The ideal candidate will have strong experience in Genesys Cloud Outbound, Genesys Cloud Architect, and overall Genesys Cloud solutions.
Experience working...
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SSG-Pasig-jobstreet.com-
preferred; Genesys, Five9, or Avaya also considered)
• Strong understanding of campaign list management, pacing strategies, retry logic, disposition mapping, and compliance rules (DNC, callable hours, consent)
• Experience managing multiple concurrent...
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Taguig-michaelpage.com.ph-
Verint and external platforms such as Genesys and SAP.
Work with a Global Fortune 500 Healthcare Services CompanyCompetitive Compensation Package
• At least two years of experience providing support for the Verint application.
• Preferably...
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OfficePartners 360, Inc.-Davao-mynimo.com-
collaborative reporting and data sharing
• CRM systems (e.g., Salesforce, Zendesk)
• Call center platforms (e.g., Genesys, Avaya, NICE, Five9)
• WFM tools (e.g., Verint, Aspect, Calabrio)
• QA systems (e.g., Observe.AI, Scorebuddy, Playvox)
• Ticketing...
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