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Genesys-Manila
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
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Genesys-Manila
Senior Manager, Global Expense Management
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Senior Manager, Global Expense Management
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Genesys
Senior Manager, Global Expense Management
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Senior Manager...
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Genesys-Manila
Overview
Talent Acquisition Partner – Philippines at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Genesys Cloud is the AI-powered...
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Genesys-Manila
A leading technology company is searching for a Customer Success Manager to support their digital-first initiative. This role involves orchestrating customer experiences with a focus on adoption, retention, and growth using Genesys Cloud.
Candidates...
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Standard Chartered-Quezon City
for contact centre agents
• Knowledge of product management tools and techniques, such as user story mapping, personas, MVP, and other product roadmap development. Experience with Genesys is a high plus
• Customer‑centric mindset with a passing for delivery...
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Genesys-Manila
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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HelloConnect Inc.-Taguig
or Qualifications:
• Undergraduate degree or equivalent
• At least 1 year experience in Contact Center
• 3+ years of experience in scheduling
• 3+ years of experience supporting international businesses
• Working knowledge on WFM software like Genesys...
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Genesys Cloud Services, Inc.-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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TASQ Staffing Solutions-Cebu City
Preferred: tools knowledge like IEX/Verint, or Genesys
• Handles real time adherance/scheduler tools
• Primary database: Excel (must know how to use)
Responsibilities:
• Real-Time Monitoring: Continuously track call/chat volumes, agent availability...
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Genesys-Manila
worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can...
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Five9-Manila
independently
Familiarity with call center technology (Genesys, Avaya, Cisco, Aspect, etc.) and computer telephony concepts
Understanding of cloud-based technologies (AWS, SaaS, PaaS, etc.) and API interfaces (SOAP, REST, AJAX, WebSockets)
Proficiency in Unix...
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Global payments-Mandaluyong
years of experience working directly with a major WFM platform (e.g, Genesys, AWS, Verint, Talkdesk, NICE).
• 5+ years of experience in system implementation, configuration, and technical support.
• Proven experience in designing and managing system...
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YONDU INC.-Taguig
reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.
Professional & Technical Skills:
• Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software...
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kalibrr.com -
Optum Global Solutions-Quezon City
Verint, Aspect, Avaya CMS, Nortel, and Genesys for scheduling, monitoring, and reporting.
• Execute schedule adherence processes and escalate deviations to Operations in real time.
• Initiate proactive alerts, publish interval performance reports...
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foundit.com.ph -
2 similar jobs: Manila, Muntinlupa
Vestahomes Commercial, Inc.-Cebu City
environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly ,familiar with Genesys system.
• Understanding of all hotel management best practices and relevant laws and guidelines...
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mynimo.com -
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