Genesys Jobs
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Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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Dexcom Inc.-Bacolod
come in:
Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform. This includes:
Admin configuration of:
Users, Roles, Permissions, Divisions, WebRTC phones, Sites, and Locations Queues, Skills, Call Routes...
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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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EXL Service Philippines, Inc.-Manila
EXL Service Philippines, Inc. is seeking a Platform Specialist to diagnose and resolve Genesys Cloud CX incidents, perform routine configuration changes, and coordinate escalations with Genesys Care. You will build Architect call flows, IVR menus...
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Genesys Cloud Services, Inc.-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Tata Consultancy Services-Taguig
and voice-based patient interactions using Genesys .
• Receive inbound calls and conduct outbound follow-up calls as required.
• Perform patient identity verification in accordance with organizational policies.
• Utilize approved scripts and communication...
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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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Jabra-Quezon City
Assist in building and maintaining strong relationships with key alliances, including Microsoft, Genesys, Zoom, Barco, and Crestron, as well as global SI partners, to maximize business opportunities for Jabra.
• Support the development...
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1 similar job: Muntinlupa
TTEC Digital-Quezon City
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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2 similar jobs: Muntinlupa, Manila
VXI Global Solutions-Davao
degree or equivalent work experience.
• 1–3 years of experience in Workforce Management, Real-Time Analysis, or Contact Center Operations.
• Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys WFM, or similar).
• Strong analytical and problem...
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CASTO TRAVEL PHILIPPINES, INC.-Quezon City
profiles, travel policies, and approval workflows
Familiarity with tools such as Genesys, Atriis, Umbrella Faces, Magnatech.
Experience using Monday.com or similar workflow/ticketing platforms
Strong understanding of booking, ticketing, profile...
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Taguig
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work...
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RSD Human Resource Management Consultancy-Muntinlupa
inefficiencies.
Collaborate with team leaders to implement real-time adjustments based on workload fluctuations.
Utilize various WFM tools and systems, including Genesys Cloud and IEX, to support operational needs.
Prepare detailed reports and present insights...
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Xtendops-Iloilo
capacity planning, scheduling, intraday management, and reporting
• Operate a centralized WFM Center of Excellence with embedded LOB support teams
• Establish and enforce enterprise WFM standards and governance
• Lead transition to the Genesys platform...
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RCBC Bankard Services Corporation-Manila
Job Purpose:
Responsible for optimizing the performance and productivity of a company's workforce supporting a multi-channel contact center and ensuring the business can meet and exceed their goals.
Delivers efficiencies with the use of Genesys...
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