Genesys Jobs
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Genesys-Philippines-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-jobstreet.com-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Cobden & Carter International-Taguig-
About the job Sr. Technical Consultant - Genesys About the Role:A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila.ResponsibilitiesIdentify, Coordinate, Document RCA for P1 and P2 issuesUpdate KT for any...
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1 similar job: Makati
Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Genesys Cloud Services, Inc.-Philippines-appcast.io-
Genesys Cloud Services, Inc. is looking for a Frontend Developer in the Philippines to design and maintain responsive digital experiences. The ideal candidate will have over 2 years of web development experience, strong skills in HTML5, CSS...
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Tata Consultancy Services-Taguig-
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
A global technology company is looking for a Senior Analyst in Financial Controls Oversight based in Manila. The role involves implementing internal controls and collaborating with stakeholders to enhance financial reporting processes. Qualifications...
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Qualfon-Manila-
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Optum-Manila-
experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.Executing schedule adherence for the processes & escalating deviation to Operations on real time basisInitiating proactive alerts related to performance, publishing...
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Contactpoint360-Cebu City-jobstreet.com-
such as, but not limited to, eWFM, Avaya, Verint, Genesys, Cisco, IEX, etc., and applications such as MS Office, Google suite, Open Office, etc.
Skills Requirements:
• Good understanding of basic contact center metrics and overall contact center operations;
• Can...
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Optum-Muntinlupa-
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
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TDCX PH Inc-Manila-foundit.com.ph-
field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience with Aspect eWFM or similar applications (i.e., Blue Pumpkin/Verint, IEX/NICE, Genesys WFM).
• Previous experience with ACD reporting...
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SupportNinja-Manila-
Confluence, Excel/Google Sheets, and Slack or Teams.Preferred qualifications:Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect.Exposure to implementation or integration projects involving APIs, telephony systems...
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