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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
Genesys Cloud Services, Inc.-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
appcast.io -
Genesys Cloud Services Cayman Ltd. - Philippine Branch-Quezon City
About the role
Genesys is seeking a highly organized and engaging Senior Customer Experience Analyst to support our Voice of the Customer (VoC) program. The Senior Customer Experience (CX) Analyst transforms customer feedback into experience...
2 similar jobs: Manila, Muntinlupa
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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Accenture in the Philippines-Taguig
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work closely...
Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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R1 RCM-Taguig
Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology
• Migration and implementation of Genesys PureCloud Solution
• Creation of Documentation and Knowledge bases
• Installation and basic...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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Clevr OPC-Taguig
with our career consultants—let's make progressive changes together! One of our client is looking for:
HEAD OF CALL CENTER TECHNOLOGY (GENESYS)
Role Overview
The Head of Call Center Technology owns the strategic direction and end-to-end management...
TTEC Digital-Quezon City
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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1 similar job: Muntinlupa
Jardine Service Centre-Mandaluyong
Management Systems (PMS), and standard contact center telephony/recording infrastructure. Familiarity with Genesys is a bonus.
• High emotional intelligence and communication clarity to successfully collaborate across local JSC management and global MO...
Intelegencia-Pasig
reports on key WFM metrics such as occupancy, shrinkage, absenteeism, and schedule adherence.
• Ensure data accuracy across workforce systems (e.g., Verint, NICE IEX, Genesys) and act as first-level SME for technical issues.
• Support WFM leadership...
jobstreet.com -
EXL Service Philippines, Inc.-Muntinlupa
Technical Skills:
• Proficiency in WFM platforms (e.g., NICE, Verint, IEX, Genesys, Avaya CMS, Five9).
• Advanced skills in Microsoft Excel (formulas, pivot tables, VLOOKUP, charts) and/or business intelligence tools (Power BI, Tableau, or Google Data...
TTEC Customer Care Management Philippines Inc-Bacolod
productivity, and efficiency KPIs
• Providing ad-hoc reporting support to client / operations
• Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other...
foundit.com.ph -
helloconnect-Manila
in managing, securing, and optimizing Customer Care technologies such as Genesys Cloud CX and Twilio, owning technical issues and changes end-to-end, providing technical leadership, leveraging AI and automation, and ensuring strong security, governance...
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