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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
appcast.io -
Genesys-Manila
Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform...
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
appcast.io -
Genesys-Manila
Join our Talent Community.Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform...
Genesys-Manila
A leading customer experience company located in Manila is seeking a Senior Analyst for Financial Controls Oversight. This role involves implementing internal controls, collaborating with business units, and managing control deficiencies. The ideal...
appcast.io -
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
accenture.com -
Genesys-Manila
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
appcast.io -
Qualfon-Manila
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
Genesys Cloud Services, Inc.-Manila
A global technology company is looking for a Senior Analyst in Financial Controls Oversight based in Manila. The role involves implementing internal controls and collaborating with stakeholders to enhance financial reporting processes. Qualifications...
appcast.io -
Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
Qualfon-Manila
vs.actual variance stays within target thresholds.Schedule Optimization & Staffing Model Management Design, build, and continuously optimize agent schedules and skill-based routing plans in WFM systems (e.g., Verint, e WFM, IEX, Genesys).Conduct what...
Security Bank Corporation-Makati
and digital platforms such as the Wealth System, BBX Wealth App, Genesys, Wealth Assist, and other upcoming initiatives.
How You’ll Contribute
• Lead and manage the Wealth Transformation team in delivering key programs and initiatives
• Oversee the planning...
Risewave Consulting, Inc.-Quezon City
Office applications (Outlook, Word, Power Point, Share Point, Excel).Familiarity with managed services tools such as Salesforce, RDP, Genesys, etc.Strong English communication skills (written and verbal).Other Work Conditions Shifting operations...
Probe CX-Manila
Scheduling, Real time management and reporting
• Familiar with different tools such as: Genesys, IEX, Aspect and Alvaria
• Must be amenable work on a shifting schedule
• Willing to be assigned either in Makati or Eastwood...
jobstreet.com -
2 similar jobs: Muntinlupa, Quezon City
Tata Consultancy Services-Taguig
functions Professional Skills:• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect e Wfm, Verint i360, Teleopti, Avaya Aura,etc.) & understanding of at least one ACD (Avaya, Nortel, Genesys, Cisco ICM, etc.• Evidence...
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