Genesys Jobs
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Genesys-Manila
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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RSight®-Manila
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
appcast.io -
Home Credit Philippines-Quezon City
About The Job IT Genesys Specialist will provide L1/L2 Genesys applications support by perform monitoring and create objects in Genesys systems as per business requests. Troubleshoots, diagnoses, and resolves problems.
Understand the RCA and perform...
Genesys Cloud Services, Inc.-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
appcast.io -
Accenture-Taguig
Genesys PureCloud, Genesys Framework, Implementation & Design, Customer Service Operations |
Level:
Manager |
Location:
Manila |
Years of Exp:
10 years+ for Manager, 12 years+ for Senior Managers
Explore an Exciting Career at Accenture
Are you...
Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
appcast.io -
Dexcom Philippines-Pateros
and Telco Carriers.
Where you come in:
• Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform. This includes:
• Admin configuration of:
• Users, Roles, Permissions, Divisions, WebRTC phones, Sites, and Locations...
Cardinal Health-Taguig
Job Description Summary
The Engineer is responsible for administration, end-user support, and monitoring of the Java Applications and Genesys Cloud environment.
Key Responsibilities
Development/Support experience in Java, microservices, Spring...
Dexcom Philippines-Pateros
Dexcom Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the Genesys Cloud contact center platform. You’ll manage cloud telephony, routing, and dashboards, while collaborating with carriers to ensure reliable voice...
TTEC Digital-Manila
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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NCR Voyix-Cebu City
utilising tools such as ServiceNow, Excel, Power BI, Tableau, and Genesys
• Analyse trends in incident volume, resolution time, and escalation frequency to identify systemic risk and improvement opportunities
• Present incident performance data...
Concentrix-Manila
Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX Exposure to MLOps practices within AWS environments
Work Setup Willing to work fulltime onsite in Alabang Willing to work dayshift schedule
Why Join Us You will be part...
1 similar job: Quezon City
TELUS Digital-Pasig
reporting.
• Working knowledge of Workforce Management solutions such as Genesys OnPrem/ Genesys Cloud, NICE IEX or similar platforms.
• Familiarity with ITSM environments and ticket management tools such as BMC Remedy, ServiceNow or equivalent is preferred...
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