Genesys Jobs
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Cobden & Carter International-Taguig-
About the job Sr. Technical Consultant - Genesys About the Role:A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila.ResponsibilitiesIdentify, Coordinate, Document RCA for P1 and P2 issuesUpdate KT for any...
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1 similar job: Makati
Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Tata Consultancy Services-Taguig-
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys-Manila-appcast.io-
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
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InteLogix-Pasig-
in a contact center environment, with at least 1-2 years specifically in Dialer Management, Workforce Management, or Real-Time Adherence.
• Proven experience with dialer systems (e.g., Aspect, Genesys, Five9, LiveVox, Avaya, IEX).
• Strong proficiency...
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Genesys-Manila-appcast.io-
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
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Concentrix-Cebu City-
like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA).
• Course Correctio n: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from offline...
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Genesys-Manila-appcast.io-
Genesys is looking for a Project Manager in Manila with a passion for driving customer success initiatives. This role involves managing multiple projects within the Customer Success team, delivering best experiences and integrating AI to enhance...
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Optum-Manila-
to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc. Executing schedule adherence for the processes & escalating deviation to Operations on real time basis Initiating proactive alerts related...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Tata Consultancy Services-Manila-
Qualifications: Minimum Qualifications: • Minimum of 5-6 years' experience in managing WFM/MIS functions Professional Skills: • High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc...
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Quezon City-jobstreet.com-
in ongoing global expansion initiatives and a major chatbot migration project to the Genesys platform as part of our modernization strategy.
Role Responsibilities
• Gather, analyze, and document business requirements from cross-functional stakeholders...
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CGI (Philippines) Inc-Taguig-foundit.com.ph-
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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Thumbtack Philippines-Makati-kalibrr.com-
CRM, support, and people systems (e.g., Salesforce, Genesys, Workday, or equivalents) to create unified operational insights.
• Strong understanding of Service / Customer Service operations and associated KPIs, with the ability to frame analysis...
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