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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is seeking a Senior Analyst for Financial Controls Oversight. The role is vital in enhancing internal controls and ensuring compliance from Manila, Philippines.
It demands...
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emapta global-Manila
on performance optimisation and continuous improvement Strong experience and proven ability to work with traditional and cutting-edge AI workforce management tools and contact centre technologies, including but not limited to Genesys , Dayforce, Salesforce...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is seeking a highly driven Project Manager for Customer Success. This role involves managing multiple projects, leveraging AI to enhance project delivery, and leading...
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Tata Consultancy Services-Taguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys-Philippines
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
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Datamatics Careers- Philippines-Manila
/pharmacy support, outbound scheduling, and essential back-office tasks.
Operating exclusively on Genesys Cloud, you will be responsible for ensuring your team meets strict healthcare compliance standards (HIPAA/PCI-DSS) and consistently hits aggressive...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
revenue close process.
Key Responsibilities
• Part of a team that ensures all revenue is accounted for in accordance with Genesys policies and accounting guidelines, including ASC 606
• Reviewing the completeness and accuracy of data in the revenue...
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Optum-Muntinlupa
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
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2 similar jobs: Quezon City, Manila
Genesys-Manila
Genesys is seeking an Order Management Analyst in Manila to process orders and manage billings for our products. The role requires a Bachelor’s degree, preferably in Accounting or Finance, along with at least 2 years of experience. Key...
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Concentrix-Manila
dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA). Course Correctio n: When call volumes spike or staffing drops, you make the /"game-time/" decisions to pull people from...
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Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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accenture.com -
InteLogix-Manila
specifically in Dialer Management, Workforce Management, or Real-Time Adherence. Proven experience with dialer systems (e.g., Aspect, Genesys, Five9, LiveVox, Avaya, IEX). Strong proficiency in Microsoft Excel (advanced formulas, pivot tables, data...
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iSupport Worldwide-Quezon City
datasets and identifying trends, risks, and improvement opportunities
• Experience with workforce management tools, such as NICE, Verint, Genesys, Aspect, IEX, or Calabrio, considered an advantage
• Exposure to vendor management, system implementations...
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jobstreet.com -
2 similar jobs: Manila, Muntinlupa
CGI (Philippines) Inc-Taguig
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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foundit.com.ph -
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