Genesys Jobs
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Dexcom Philippines-Taguig-
configuration, investigate, and support voice network platform, and troubleshoot with our partner Cloud Vendors and Telco Carriers.
Where You Come In
• Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform...
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EXL Service Philippines, Inc.-Pasay-
Platform specialist responsible for deeper diagnosis and resolution of Genesys Cloud CX incidents, routine configuration changes, and coordination with Genesys Care (OEM) for escalations. Responsibilities: Investigate and resolve L2-level incidents...
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R1 RCM PHILIPPINES, INC.-Pateros-
Core Responsibilities: Day to day support and maintenance of Genesys PureCloud Solution and Interactive Intelligence Technology Migration and implementation of Genesys PureCloud Solution
Creation of Documentation and Knowledge bases Installation...
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Concentrix CVG Philippines, Inc.-Philippines-appcast.io-
Concentrix CVG Philippines, Inc. is hiring a CCaaS Support Engineer to provide Level 1/2 support for Genesys Cloud, Amazon Connect, and other CCaaS platforms from a PH-based work-at-home setup.
The role requires hands-on experience with IVR...
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Artech Infosystems Private Limited-Manila-
reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.
Professional & Technical Skills:
• Required Skill: Advanced proficiency in Genesys Contact Center Operation.
• Strong understanding of software...
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Acquire Intelligence-Manila-
monitoring, and ensure forecast accuracy through collaboration with the WFM team. The role requires 2–4 years in WFM forecasting, strong data visualization skills, and experience with Genesys Cloud....
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8005 Accenture Inc Company-Taguig-appcast.io-
as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects
• Apply understanding of industry...
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R1 RCM PHILIPPINES, INC.-Pateros-
R1 RCM PHILIPPINES, INC. is seeking an IT Voice professional to support and maintain Genesys PureCloud and related technologies in the Manila region.
You will participate in migrations, configuration, and day-to-day incident management to ensure...
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Artech Infosystems Private Limited-Muntinlupa-foundit.com.ph-
and development processes for future reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.
Professional & Technical Skills:
• Required Skill: Advanced proficiency in Genesys Contact Center Operation...
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Artech Infosystems Private Limited-Manila-
with teammates following agile practices.
The role requires 2–3 years of software development experience, with at least 1 year working with Genesys Contact Center operations.
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Artech Infosystems Private Limited-Quezon City-foundit.com.ph-
and development processes for future reference and knowledge sharing.
• Mentor junior team members and assist in their professional development.
Professional & Technical Skills:
• Required Skill: Advanced proficiency in Genesys Contact Center Operation...
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Acquire Intelligence-Manila-
coverage meets client targets and schedules are built consistently in Genesys Cloud CX.
KEY RESPONSIBILITIES Schedule Build and Optimisation
Translate interval-level forecasts into shift schedules, including standard, split, and micro-shift patterns...
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Taguig-accenture.com-
as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will:
• Use in depth understanding of Genesys Engage/Pure Cloud: Ability to work in high-paced and complex projects...
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Concentrix CVG Philippines, Inc.-Philippines-appcast.io-
of this journey towards greater opportunities and brighter futures
We are seeking a skilled CCaaS Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have...
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Acquire Intelligence-Manila-
produces one enterprise-wide forecast and capacity plan in Genesys Cloud CX, splits requirements across vendors, and ensures every vendor plans to the same assumptions so that combined capacity meets client targets.
KEY RESPONSIBILITIES Forecasting...
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