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Genesys Cloud Services, Inc.-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Genesys-Manila-
Overview
Talent Acquisition Partner – Philippines at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Genesys Cloud is the AI-powered...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
A leading solutions provider is seeking a Senior Director of Professional Services in Manila. The role involves leading a global team focused on deploying and implementing innovative cloud and on-premise solutions. Candidates should possess extensive...
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Genesys-Quezon City-
Overview
Talent Acquisition Partner – Philippines at Genesys. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for customers and employees. Genesys Cloud is the AI-powered...
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1 similar job: Muntinlupa
Genesys Cloud Services, Inc.-Manila-appcast.io-
A global leader in customer experience technology is seeking a Customer Success Manager in Manila, Philippines. In this role, you will enhance customer experiences using digital tools and data insights to drive engagement, retention, and growth.
You...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-jobstreet.com-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys-Manila-appcast.io-
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-jobstreet.com-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
Genesys-Manila-appcast.io-
A leading technology company is searching for a Customer Success Manager to support their digital-first initiative. This role involves orchestrating customer experiences with a focus on adoption, retention, and growth using Genesys Cloud.
Candidates...
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Standard Chartered-Quezon City-
for contact centre agents
• Knowledge of product management tools and techniques, such as user story mapping, personas, MVP, and other product roadmap development. Experience with Genesys is a high plus
• Customer‑centric mindset with a passing for delivery...
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Optum Global Solutions-Quezon City-foundit.com.ph-
Verint, Aspect, Avaya CMS, Nortel, and Genesys for scheduling, monitoring, and reporting.
• Execute schedule adherence processes and escalate deviations to Operations in real time.
• Initiate proactive alerts, publish interval performance reports...
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2 similar jobs: Manila, Muntinlupa
TASQ Staffing Solutions-Cebu City-
Graduate
Work Experience:
• At least 2 years as a Realtime Analyst (RTA)
• Preferred: Knowledge of tools such as IEX/Verint or Genesys
• Experience managing real-time adherence and scheduling tools
• Proficient in Excel for data management and analysis...
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Probe CX-Makati-jobstreet.com-
to work onsite at Wilcon IT Hub, Makati City
Nice to Have (Not Required):
• Exposure to Power BI, Genesys, or Amazon Connect...
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TASQ Staffing Solutions-Cebu City-
Preferred: tools knowledge like IEX/Verint, or Genesys
• Handles real time adherance/scheduler tools
• Primary database: Excel (must know how to use)
Responsibilities:
• Real-Time Monitoring: Continuously track call/chat volumes, agent availability...
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Optum Global Solutions-Muntinlupa-foundit.com.ph-
/ACW/BREAKS & SHIFTS.
• Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating...
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2 similar jobs: Quezon City, Manila
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