Genesys Jobs
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys-Manila-
Genesys in the Philippines seeks a Digital Marketing Manager for Asia to drive digital marketing strategies. This role requires 5+ years of B2B digital marketing experience, with a focus on multi-channel campaigns and marketing automation.
You'll...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing...
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Genesys-Manila-
Genesys is looking for an Incident Communications Manager to oversee communications during Major Incidents in Manila. This role requires maintaining communication with stakeholders and customers, coordinating with the Incident Management team...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. is seeking an Order Management Analyst in Manila to manage orders and invoicing for its products. The ideal candidate will have a Bachelor's degree, at least 2 years of experience in order management, and fluency...
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Concentrix-Quezon City-
Job Title Genesys Solution ArchitectOverview The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients.
This role ensures that business...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. is looking for a Payment Solutions Analyst to manage customer payment-related cases in Manila, Philippines. This role involves coordinating cases, liaising between stakeholders, and enhancing the overall billing...
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EMAPTA-Manila-jobstreet.com-
Keep Contact Centers Connected Through Smarter Cloud Support
The Genesys Cloud Support Specialist roles connect technical expertise with enterprise impact, helping global businesses maintain reliable customer communication environments. Build...
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2 similar jobs: Quezon City, Muntinlupa
Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Tata Consultancy Services-Taguig-
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Penbrothers-Manila-
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
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Nezda Global-Philippines-
Key Responsibilities
• Manage workforce scheduling and real-time adherence activities
• Support client-facing US operations
• Monitor staffing requirements and schedule optimization
• Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCD...
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Qualfon-Manila-
within target thresholds.Schedule Optimization & Staffing Model Management Design, build, and continuously optimize agent schedules and skill-based routing plans in WFM systems (e.g., Verint, eWFM, IEX, Genesys). Conduct what-if scenario modeling...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Qualfon-Manila-
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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