Genesys Jobs
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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AmityPoint Talent Management Services-Taguig-
We’re Hiring: Telecommunication Administrator (Genesys Administrator)
We are looking for a Telecommunication Administrator to support the administration, maintenance, optimization, and troubleshooting of the Genesys Cloud CX platform and related...
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Genesys-Philippines-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Cardinal Health-Quezon City-jobstreet.com-
Key Responsibilities
• Support Genesys applications and systems support/administration in a multi-cultured environment.
• Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud CX platform...
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Genesys-Manila-appcast.io-
and implementation of Genesys solutions. This position requires a blend of technical expertise, leadership, and operational acumen to ensure efficient, high-quality delivery of services across complex multi-site customer environments.
The Senior Director will drive...
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Nezda Global-Manila-
operations and workforce optimization
• Utilize WFM tools including NICE IEX, Genesys, Pulse, and CCD
• Monitor staffing requirements and schedule adherence
• Coordinate with operations and client stakeholders on workforce needs
• Provide workforce insights...
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2 similar jobs: Quezon City, Muntinlupa
Genesys-Manila-appcast.io-
Genesys is seeking an experienced full stack web developer to shape the performance and experience of its corporate web platform. This role involves designing end-to-end web solutions, developing scalable back-end services, and enhancing system...
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Qualfon-Manila-
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Genesys-Manila-appcast.io-
A technology solutions company in Manila is seeking a Senior Director, Professional Services to lead a global team. The role focuses on managing the deployment of solutions, requiring strong technical leadership and operational acumen. Candidates...
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Qualfon-Manila-
within target thresholds.Schedule Optimization & Staffing Model Management Design, build, and continuously optimize agent schedules and skill-based routing plans in WFM systems (e.g., Verint, eWFM, IEX, Genesys). Conduct what-if scenario modeling...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Penbrothers-Quezon City-
Connect, Salesforce, and external systems. Implement call flows, routing logic, automation, and customer journey enhancements in Amazon Connect. Support enhancements and upgrades across CX platforms including Genesys, Cisco Systems, and Zoom Communications...
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9 similar jobs: Pasig, Caloocan, Taguig, Manila, Davao...
CGI (Philippines) Inc-Taguig-foundit.com.ph-
Skills
• Strong analytical capabilities with proficiency in Microsoft Excel (e.g., Pivot Tables, VLOOKUP).
Systems Knowledge
• Experience using Workforce Management tools (e.g., Verint, NICE IEX, Genesys) and Customer Relationship Management (CRM)...
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TASQ Staffing Solutions-Taguig-
RPA Business Analyst - Senior Associate Consultant (BGC Taguig) | Onsite Qualifications/RequirementsBachelor's – Computer Science, IT, Engineering or any related courseRequired prior experience with ServiceNow, Genesys, Predictive intelligence, AI...
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Thumbtack Philippines-Makati-kalibrr.com-
Genesys, spreadsheets, dashboards, and project tracking platforms
• Willingness to follow graveyard shift, weekends, holidays, and occasional shift changes...
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