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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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appcast.io -
Nezda Global-Manila
Key Responsibilities
• Manage workforce scheduling and real-time adherence activities
• Support client-facing US operations
• Monitor staffing requirements and schedule optimization
• Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCD...
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
Nezda Global-Quezon City
Key Responsibilities
• Manage workforce scheduling and real-time adherence activities
• Support client-facing US operations
• Monitor staffing requirements and schedule optimization
• Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCD...
Read more
Genesys-Philippines
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
Nezda Global-Muntinlupa
Key Responsibilities
• Manage workforce scheduling and real-time adherence activities
• Support client-facing US operations
• Monitor staffing requirements and schedule optimization
• Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCD...
Read more
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
SupportNinja-Manila
Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.Preferred qualifications: Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect. Exposure to implementation...
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Read more
appcast.io -
Nezda Global-Makati
Key Responsibilities Manage workforce scheduling and real-time adherence activities Support client-facing US operations Monitor staffing requirements and schedule optimization Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCDCoordinate...
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2 similar jobs: Manila, Muntinlupa
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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accenture.com -
TASQ Staffing Solutions-Taguig
RPA Business Analyst - Senior Associate Consultant (BGC Taguig) | Onsite Qualifications/RequirementsBachelor's – Computer Science, IT, Engineering or any related courseRequired prior experience with ServiceNow, Genesys, Predictive intelligence, AI...
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Outsourced Quality Assured Services Inc.-Manila
Software (Genesys) and the CRM (Veeva).
• Manage timely follow-up with customers through professional written correspondence ensuring that all inquiries are addressed and resolved within established service levels.
Team Collaboration:
• Collaborate...
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jobstreet.com -
Thumbtack Philippines-Makati
CRM, support, and people systems (e.g., Salesforce, Genesys, Workday, or equivalents) to create unified operational insights.
• Strong understanding of Service / Customer Service operations and associated KPIs, with the ability to frame analysis...
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kalibrr.com -
Our Clients-Quezon City
metrics such as AHT, occupancy, shrinkage, adherence, and utilization
• Exposure to WFM tools (e.g., NICE, Verint, Genesys, Calabrio, or similar platforms)
CRM & Support Systems
• Experience with CRM/ticketing platforms such as Salesforce, Zendesk...
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careers-page.com -
2 similar jobs: Muntinlupa, Manila
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