Genesys Jobs
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Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
appcast.io -
Genesys-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Genesys-Manila
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
appcast.io -
Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
jobstreet.com -
Genesys-Mexico
Genesys is seeking a Senior Professional Services Consultant to lead Genesys Cloud implementations in Mexico. The role focuses on enhancing customer experiences through AI solutions and operational efficiency.
The candidate should have a Bachelor's...
appcast.io -
TTEC Digital-Manila
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships...
6 similar jobs: Quezon City, Makati, Mexico, Taguig, Cebu...
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Job Title
Order Management Analyst
Department & Team
Global Order Management
Reports To
OM NA Manager
Location
Manila
Summary
The Order Management Analyst is responsible for processing orders and related billings for Genesys products...
appcast.io -
Concentrix-Quezon City
Job Title
Genesys Solution Architect
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures...
Genesys-Manila
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
appcast.io -
Concentrix-Quezon City
A global customer experience solutions provider is seeking a Genesys Solution Architect to lead the design and governance of Genesys Cloud CX implementations. The ideal candidate will have over 6 years of experience in enterprise contact center...
Security Bank Corporation-Manila
Workday, Genesys) and data analysis tools. Ability to use statistical methods and predictive analytics to forecast staffing needs Excellent verbal and written communication skills to present findings and recommendations effectively Willing to work...
Sutherland-Taguig
employee work schedules
• Prepares and analyzes agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements and other constraints
• Uses the Genesys Workforce Optimization...
jobstreet.com -
Concentrix-Quezon City
dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA).
• Course Correction: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from...
Mandaluyong
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
accenture.com -
Symbos-Manila
and optimise CCaaS platforms (e.g. Genesys), including queues, routing, IVRs and dialler strategies Drive the platform roadmap, including AI, automation and analytics initiatives Ensure strong integration across CRM, WFM, reporting and data systems Manage...
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