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GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Genesys Cloud Services, Inc.Tarlac
Genesys Cloud Services, Inc. is looking for a Sr. PS Forward Deployed Engineer to partner with strategic customers in Latin America. This role involves designing, prototyping, and operationalizing Genesys AI solutions for enhanced customer...
GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
ConcentrixQuezon City
Job Title
Genesys Solution Architect
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures...
GenesysManilaappcast.io
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
TTEC DigitalQuezon City
A leading technology company is seeking a professional to design, implement, and maintain Genesys Engage solutions. The role requires a minimum of 4 years of experience with the Genesys platform, strong analytical abilities, and excellent...
GenesysManilaappcast.io
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
Tata Consultancy ServicesTaguig
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
1 similar job: Philippines
GenesysManilaappcast.io
Genesys is looking for a Project Manager in Manila with a passion for driving customer success initiatives. This role involves managing multiple projects within the Customer Success team, delivering best experiences and integrating AI to enhance...
OptumManila
Need to have hands on experience of WFM & ACD tools like IEX, Verint, Aspect, Avaya CMS, Nortel, Genesys etc.
• Executing schedule adherence for the processes & escalating deviation to Operations on real time basis
• Initiating proactive alerts related...
2 similar jobs: Quezon City, Muntinlupa
Mandaluyongaccenture.com
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
ConcentrixQuezon City
dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA).
• Course Correction: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from...
CGITaguigjobstreet.com
analysis
• Familiarity with workforce management platforms such as Verint, NICE IEX, Genesys, or similar tools
• Exposure to reporting and visualization platforms like Power BI or Tableau is an advantage
• Background in transfer agency, mutual funds...
Tata Consultancy ServicesManila
Qualifications: Minimum Qualifications: • Minimum of 5-6 years' experience in managing WFM/MIS functions Professional Skills: • High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc...
Trinity Workforce Solutions, Inc.Quezon Cityfoundit.com.ph
Experience with cloud contact center platforms (e.g., Five9, Genesys, NICE CXone)
• Familiarity with collaboration tools (Microsoft Teams, Zoom, Cisco Webex)
• Experience with system migrations, digital transformation, or cloud adoption projects...
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