Genesys Jobs
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Taguig
We are modernizing how we serve customers across our support, sales, and finance teams. As part of that work, we are moving our contact center to Genesys Cloud CX, with Salesforce integration through CX Cloud, Zoom as our carrier, AI-assisted agent...
Dexcom Philippines-Pateros
Dexcom Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the Genesys Cloud contact center platform. You'll manage cloud telephony, routing, and dashboards, while collaborating with carriers to ensure reliable voice...
Emapta-Cebu City
Expert Cloud Support for Smarter Enterprise Information Technology
Technical challenges create opportunities to become a stronger specialist. Grow as a Genesys Cloud Support Specialist , supporting enterprise communications that help teams serve...
Dexcom Philippines-Taguig
Dexcom Corporation in the Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the enterprise Contact Center environment. The role centers on administering Genesys Cloud, cloud telephony, and voice networks, working...
appcast.io -
Experis-Mexico
Senior Genesys Cloud & AI Consultant | Proyecto Remoto puntual asistencia a Madrid. Proyecto temporal con mucha opción de continuidad(H/M/X) ¿Tienes experiencia en Genesys Cloud , automatización de procesos y soluciones de IA aplicadas a Customer...
Accenture PLC-Taguig
Accenture is seeking a SONG - ACE - Genesys Consultant (Analyst/Consultant) in Manila to design and deliver customer interaction solutions using Genesys Engage/Pure Cloud. You will work on multi-channel orchestration, IVR design, and contact center...
appcast.io -
Emapta-Makati
Expert Cloud Support for Smarter Enterprise Information Technology
Technical challenges create opportunities to become a stronger specialist. Grow as a Genesys Cloud Support Specialist , supporting enterprise communications that help teams serve...
NYGC Services INC-Taguig
Job Description
Description
We are seeking an experienced Genesys Cloud professional to join our team in Southeast Asia. The ideal candidate will have a deep understanding of Genesys Cloud solutions and will be responsible for designing...
foundit.com.ph -
Experis-Taguig
Senior Genesys Cloud & AI Consultant | Proyecto Remoto puntual asistencia a Madrid. Proyecto temporal con mucha opción de continuidad(H/M/X) ¿Tienes experiencia en Genesys Cloud , automatización de procesos y soluciones de IA aplicadas a Customer...
ibex-Quezon City
for team performance, customer satisfaction, operational excellence, technical governance, project delivery, and continuous improvement across all telecom technologies with a strong focus on Genesys Cloud. The successful candidate will combine strong...
appcast.io -
Acquire Intelligence-Manila
coverage meets client targets and schedules are built consistently in Genesys Cloud CX.
KEY RESPONSIBILITIES
Schedule Build and Optimisation
Translate interval-level forecasts into shift schedules, including standard, split, and micro-shift patterns, break...
Concentrix-Philippines
of this journey towards greater opportunities and brighter futures
We are seeking a skilled CCaaS Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaaS) platforms. The ideal candidate will have...
appcast.io -
Home Credit Philippines-Manila
if there is a known issue.
Check if Genesys campaign scheduler is running as expected and do manual run if needed.
Ensure that campaigns started and stop on time.
Pacing adjustment in Genesys Administrator to maximize calling at optimum level.
Setting up MQS (Max...
Xerox Corporation-Cebu City
level commitments, and improve the overall customer experience.
What You Will Do:
• Monitor Genesys, ServiceNow, and dispatcher workspaces for pending service calls, stacked assignments, scheduling gaps, technician activity, and potential SLA risks...
appcast.io -
Concentrix-Quezon City
of this journey towards greater opportunities and brighter futures We are seeking a skilled CCaa S Support Engineer with experience in Genesys Cloud, Amazon Connect, and/or any other Contact Center as a Service (CCaa S) platforms.
The ideal candidate will have...
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