Genesys Jobs
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Genesys Cloud Services, Inc.-Manila
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
The Finance Customer Relations Analyst at Genesys is responsible for managing payment-related cases, coordinating inquiries, disputes, escalations, and service requests within the case management platform. You will liaise with internal stakeholders...
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Genesys Cloud Services, Inc.-Manila
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila
Genesys Cloud Services Cayman Ltd. - Philippine Branch is seeking a Specialist General Accounting to support the General Accounting tower, including recording transactions, preparing and posting journal entries, and assisting with month-, quarter...
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Genesys Cloud Services, Inc.-Manila
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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Dexcom Philippines-Pateros
and Telco Carriers. Where you come in:
Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform. This includes:
Admin configuration of:
Users, Roles, Permissions, Divisions, WebRTC phones, Sites, and Locations Queues...
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TTEC Digital-Quezon City
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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Dexcom Philippines-Pateros
Dexcom Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the Genesys Cloud contact center platform. You'll manage cloud telephony, routing, and dashboards, while collaborating with carriers to ensure reliable voice...
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Taguig
customer requests for Contact Center, provide solution recommendation especially On Premise and Cloud / Hybrid cloud Solutions.
• Manage Contact Center Engagements (especially Genesys) across project delivery phases
• Lead Business Proposals to work...
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Tata Consultancy Services-Taguig
and voice-based patient interactions using Genesys .
• Receive inbound calls and conduct outbound follow-up calls as required.
• Perform patient identity verification in accordance with organizational policies.
• Utilize approved scripts and communication...
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Xtendops-Iloilo
capacity planning, scheduling, intraday management, and reporting
• Operate a centralized WFM Center of Excellence with embedded LOB support teams
• Establish and enforce enterprise WFM standards and governance
• Lead transition to the Genesys platform...
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Jabra-Quezon City
Assist in building and maintaining strong relationships with key alliances, including Microsoft, Genesys, Zoom, Barco, and Crestron, as well as global SI partners, to maximize business opportunities for Jabra.
• Support the development...
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2 similar jobs: Muntinlupa, Manila
VXI Global Solutions-Davao
degree or equivalent work experience.
• 1–3 years of experience in Workforce Management, Real-Time Analysis, or Contact Center Operations.
• Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys WFM, or similar).
• Strong analytical and problem...
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