Genesys Jobs
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys-Puerto Princesa-
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Genesys-Puerto Princesa-
Genesys is seeking a Principal Professional Services Consultant located in Romblon, España. This role requires a strong technical architect to lead complex Genesys Cloud projects. You will collaborate with clients, providing architecture guidance...
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Genesys-Manila-appcast.io-
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
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Cobden & Carter International-Taguig-
About the job Sr. Technical Consultant - Genesys About the Role:A Genesys PureEngage Tech Consultant opportunity has become available in a BPO company in Manila.ResponsibilitiesIdentify, Coordinate, Document RCA for P1 and P2 issuesUpdate KT for any...
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1 similar job: Makati
Genesys-Manila-appcast.io-
A leading customer experience company located in Manila is seeking a Senior Analyst for Financial Controls Oversight. This role involves implementing internal controls, collaborating with business units, and managing control deficiencies. The ideal...
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Tata Consultancy Services-Taguig-
with relevant external bodies as appropriate
Position Qualifications: Minimum Qualifications:
• Minimum of 5-6 years’ experience in managing WFM/MIS functions
Professional Skills:
• High Level of Skill in working on at least one WFM tool (Genesys, Nice WFM...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Nezda Global-Muntinlupa-
Key Responsibilities
• Manage workforce scheduling and real-time adherence activities
• Support client-facing US operations
• Monitor staffing requirements and schedule optimization
• Utilize WFM tools such as NICE IEX, Genesys, Pulse, and CCD...
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3 similar jobs: Quezon City, Manila, Makati
SupportNinja-Manila-
Proficiency with productivity tools such as Jira, Confluence, Excel/Google Sheets, and Slack or Teams.Preferred qualifications: Familiarity with contact center platforms such as Five9, Genesys Cloud, NICE, or Amazon Connect. Exposure to implementation...
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Qualfon-Manila-
Genesys).
• Conduct what-if scenario modeling, capacity utilization analysis, and workload calculations to balance coverage, service levels, and cost efficiency.
• Manage ongoing development and improvement of forecasting and staffing models, incorporating...
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Cardinal Health-Taguig-
upgrades, patches, and version upgrades, ensuring minimal disruption to 24/7 contact center operations and back-office task flow. Design, build, and support the critical interfaces between the Verint system and various source systems: Genesys, SAP etc...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Outsourced Quality Assured Services Inc.-Manila-jobstreet.com-
Software (Genesys) and the CRM (Veeva).
• Manage timely follow-up with customers through professional written correspondence ensuring that all inquiries are addressed and resolved within established service levels.
Team Collaboration:
• Collaborate...
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