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Genesys Cloud Services, Inc.-Manila-appcast.io-
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
8460 Philippines - Genesys Cloud Services Cayman Ltd. is seeking an Incident Communications Manager to oversee communication during major incidents and Severity 1 issues. The successful candidate will manage customer communications, work closely...
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
is provided within 24–48 hours. Equal Employment Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender...
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Genesys-Manila-appcast.io-
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is seeking a Reconciliation Manager for their Manila office. The successful candidate will lead the Reconciliation Tower within Finance Shared Services, ensuring accuracy...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-appcast.io-
Role Overview
Be the one building AI‑powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI‑powered experience orchestration. The Penetration Tester, Red Team (Application...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is looking for an Analyst in Finance Operational Excellence. This role contributes to the Finance Shared Services Center by supporting process improvement and automation...
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Genesys-Manila-appcast.io-
Genesys is seeking a Revenue Analyst based in Manila, Philippines. The role involves ensuring accurate revenue recognition and accounting data reporting as part of the monthly close process. Key tasks include reviewing revenue data, overseeing...
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8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch-Manila-
8460 Philippines - Genesys Cloud Services Cayman Ltd. - Philippine Branch is looking for a Finance Customer Relations Analyst in Manila. The role focuses on managing customer payment inquiries, disputes, and escalations while ensuring accurate...
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RSight®-Manila-
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
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RMS Collect Phils., Inc.-Angeles-foundit.com.ph-
interpersonal, organizational and leadership skills.
• Contact center platform proficiency (e.g., Genesys Cloud desktop behaviors, softphone, interaction routing basics, status/aux codes, outages vs. misconfig).
• Endpoint + OS troubleshooting: Windows...
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Concentrix-Quezon City-
Overview
The Genesys Architect – Cloud CX is responsible for leading the architectural design, validation, and governance of Genesys Cloud CX implementations across global clients. This role ensures that business requirements are translated...
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NTT Business Process Outsourcing-Quezon City-jobstreet.com-
stakeholders of technical issues or external factors affecting delivery.
Tools & Systems Experience with: Verint, NICE, Genesys, IEX, Calabrio, Aspect,
ServiceNow, MS Teams, Excel, Power BI. Required Qualifications » 1-3 years of RTA/WFM
experience in a BPO...
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Tata Consultancy Services-Tarlac-
and its deliverables
• Knowledge of WFM tool like, Genesys, Aspect, IEX.
• Performing schedule maintenance and management in workforce management System
• Working knowledge of the operation SLAs, GOS, Productivity, Utilization & other KPIs
• Performing...
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