Genesys Jobs
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Genesys Cloud Services, Inc.-Puerto Princesa-
experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Genesys-Manila-appcast.io-
Genesys is looking for a Project Manager in Manila with a passion for driving customer success initiatives. This role involves managing multiple projects within the Customer Success team, delivering best experiences and integrating AI to enhance...
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Genesys Cloud Services, Inc.-Puerto Princesa-
Genesys Cloud Services, Inc. is seeking a Principal Professional Services Consultant in the Philippines. In this role, you will lead technical architecture for complex Genesys Cloud projects and ensure deliverables meet customer needs.
You'll...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
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TTEC Digital-Makati-
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
Read more
TTEC Digital-Quezon City-
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty...
Read more
TTEC Digital-Manila-
The TTEC Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded partner of the year 14 times, hold over 400 certifications, and possess the expertise and relationships...
Read more
Genesys Cloud Services, Inc.-Manila-appcast.io-
experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
Read more
Carenet Health-Quezon City-
Carenet Health is seeking a Telecommunications Specialist to implement and manage enterprise telecommunications and contact center platforms. This role demands expertise in Genesys Cloud CX and requires five to eight years of experience...
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Mandaluyong-accenture.com-
with Accenture’s certified practitioners, and Accenture will support you in growing your own tech stack and certifications.
Summary: CL9 – Senior Support Engineer / Technical Lead (Genesys Cloud L2/L2.5)
Role Focus: Advanced troubleshooting and operational...
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Security Bank Corporation-Manila-
Workday, Genesys) and data analysis tools. Ability to use statistical methods and predictive analytics to forecast staffing needs Excellent verbal and written communication skills to present findings and recommendations effectively Willing to work...
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Gratitude Inc-Manila-jobstreet.com-
Forecasting, or Contact Center Operations.
Current or former Reports Analyst, Reports Supervisor, WFM Analyst, or Team Lead(must )
Experience in a BPO/contact center environment.
Knowledge of WFM tools (e.g., Verint, NICE, Aspect, Genesys).
Strong Excel...
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Concentrix-Quezon City-
dashboards (like Verint, NICE IEX, or Genesys) to track queue health, average speed of answer (ASA), and service level agreements (SLA).
• Course Correction: When call volumes spike or staffing drops, you make the "game-time" decisions to pull people from...
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