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Genesys Cloud Services, Inc.-Manila-appcast.io-
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
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RSight®-Manila-
Transformation Consulting Manager - Genesys to join this organization.
Responsibilities
• Analyze customer requests for Contact Center and provide solution recommendations for On Premise and Cloud/Hybrid cloud solutions.
• Manage Contact Center Engagements...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
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Home Credit Philippines-Quezon City-
About The Job IT Genesys Specialist will provide L1/L2 Genesys applications support by perform monitoring and create objects in Genesys systems as per business requests. Troubleshoots, diagnoses, and resolves problems.
Understand the RCA and perform...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
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Cardinal Health-Taguig-
Job Description Summary
The Engineer is responsible for administration, end-user support, and monitoring of the Java Applications and Genesys Cloud environment.
Key Responsibilities
Development/Support experience in Java, microservices, Spring...
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Genesys Cloud Services, Inc.-Manila-appcast.io-
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
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Dexcom Philippines-Pateros-
and Telco Carriers.
Where you come in:
• Deploy, Configure and Support all aspects of the Genesys Cloud customer contact center platform. This includes:
• Admin configuration of:
• Users, Roles, Permissions, Divisions, WebRTC phones, Sites, and Locations...
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TTEC Digital-Manila-appcast.io-
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
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Dexcom Philippines-Pateros-
Dexcom Philippines is seeking a Senior Telecom Engineer to configure, maintain, and support the Genesys Cloud contact center platform. You’ll manage cloud telephony, routing, and dashboards, while collaborating with carriers to ensure reliable voice...
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Concentrix-Manila-
Familiarity with Amazon Connect Customer Profiles and Contact Lens, or Genesys Cloud CX Exposure to MLOps practices within AWS environments
Work Setup Willing to work fulltime onsite in Alabang Willing to work dayshift schedule
Why Join Us You will be part...
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1 similar job: Quezon City
NCR Voyix-Cebu City-
utilising tools such as ServiceNow, Excel, Power BI, Tableau, and Genesys
• Analyse trends in incident volume, resolution time, and escalation frequency to identify systemic risk and improvement opportunities
• Present incident performance data...
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Optum-Manila-
Word, Excel, PowerPoint, and Visio. Familiarity with Avaya, Genesys dialers, and Task Tracker applications.
Competencies Business Process Analysis Process Documentation and Knowledge Management Healthcare Operations Expertise Medicare and Medicaid...
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1 similar job: Philippines
TELUS Digital-Pasig-
reporting.
• Working knowledge of Workforce Management solutions such as Genesys OnPrem/ Genesys Cloud, NICE IEX or similar platforms.
• Familiarity with ITSM environments and ticket management tools such as BMC Remedy, ServiceNow or equivalent is preferred...
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Concentrix-Quezon City-
accessible reporting outputs -Experience in operational and SLA reporting within a fast-paced delivery environment
Good to have Skills: -Experience with Tableau or other BI and visualization tools. -Exposure to Amazon Connect Customer Profiles or Genesys...
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1 similar job: Manila
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