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Genesys Cloud Services, Inc.Manilaappcast.io
Technical Manager, Product SupportApplylocations: Manila (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR111416**Be the one building AI-powered experiences where they matter most.** At Genesys, we help...
Genesys Cloud Services Cayman Ltd. - Philippine BranchMuntinlupa
About the role
Genesys is seeking a highly organized and engaging Senior Customer Experience Analyst to support our Voice of the Customer (VoC) program. The Senior Customer Experience (CX) Analyst transforms customer feedback into experience...
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. in Manila is seeking a Technical Manager for Product Support to lead a global team delivering AI-powered customer support solutions.
You will oversee staffing, training, KPI programs, escalation handling...
Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
About the role
Genesys is seeking a highly organized and engaging Senior Customer Experience Analyst to support our Voice of the Customer (VoC) program. The Senior Customer Experience (CX) Analyst transforms customer feedback into experience...
Genesys Cloud Services, Inc.Manilaappcast.io
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help...
Genesys Cloud Services Cayman Ltd. - Philippine BranchQuezon City
About the role
Genesys is seeking a highly organized and engaging Senior Customer Experience Analyst to support our Voice of the Customer (VoC) program. The Senior Customer Experience (CX) Analyst transforms customer feedback into experience...
Genesys Cloud Services, Inc.Manilaappcast.io
Genesys Cloud Services, Inc. seeks an IT Services Specialist to deliver L2/L3 support across APAC, handling escalations, hardware, software, and endpoint technologies. You will partner with Global IT and other functions to resolve high-impact issues...
Genesys Cloud Services Cayman Ltd. - Philippine BranchManila
Genesys Cloud Services Cayman Ltd. - Philippine Branch seeks a Senior Customer Experience Analyst to support our VoC program.
You will transform feedback into improvements via investigation, root-cause analysis, and closed-loop resolution...
TTEC DigitalQuezon Cityappcast.io
Digital Genesys Partner Practice of customer experience (CX) designers, consultants, engineers, and data scientists, has been awarded Genesys' Partner of the Year award 15 times, hold over 400 certifications, and possess the expertise and relationships...
1 similar job: Muntinlupa
Genesys Cloud Services Cayman Ltd. - Philippine BranchMuntinlupa
Genesys Cloud Services Cayman Ltd. - Philippine Branch seeks a Senior Customer Experience Analyst to support our VoC program.
You will transform feedback into improvements via investigation, root-cause analysis, and closed-loop resolution...
ConcentrixDavao
experience on any one or more WFM tools like IEX/eWFM/Avaya/Genesys is essential.
• Ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Ability to mentor, coach and provide direction to team members...
IntelegenciaPasigjobstreet.com
reports on key WFM metrics such as occupancy, shrinkage, absenteeism, and schedule adherence.
• Ensure data accuracy across workforce systems (e.g., Verint, NICE IEX, Genesys) and act as first-level SME for technical issues.
• Support WFM leadership...
CASTO TRAVEL PHILIPPINES, INC.Quezon City
profiles, travel policies, and approval workflows
Familiarity with tools such as Genesys, Atriis, Umbrella Faces, Magnatech.
Experience using Monday.com or similar workflow/ticketing platforms
Strong understanding of booking, ticketing, profile...
TTEC Customer Care Management Philippines IncBacolodfoundit.com.ph
productivity, and efficiency KPIs
• Providing ad-hoc reporting support to client / operations
• Additionally, you may also need to develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other...
CASTO TRAVEL PHILIPPINES, INC.Muntinlupa
profiles, travel policies, and approval workflows
Familiarity with tools such as Genesys, Atriis, Umbrella Faces, Magnatech.
Experience using Monday.com or similar workflow/ticketing platforms
Strong understanding of booking, ticketing, profile...
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