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GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
GenesysManila
to ensure the efficiency of work allocation, focus and status.* Gain and maintain a high-level knowledge of all aspects of the Genesys Cloud platform and products.* Provide escalation support and be prepared to work directly with customers in finding...
3 similar jobs: Mexico, Quezon City, Cebu
Genesys Cloud Services, Inc.Manilaappcast.io
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
GenesysManila
A global technology company in Metro Manila is seeking a Genesys Cloud Product Support Technical Manager. The role includes managing the Global Product Support team, ensuring optimal training and performance against key indicators. The ideal...
GenesysManilaappcast.io
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale...
Genesys Cloud Services, Inc.Taguig
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
GenesysManilaappcast.io
A leading AI experience orchestration company in Manila seeks a Talent Acquisition Partner to enhance recruiting strategies. Responsibilities include partnering with hiring teams, utilizing AI sourcing tools, and managing the full recruiting...
Genesys Cloud Services, Inc.Makati
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
GenesysManilaappcast.io
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
Genesys Cloud Services, Inc.Pasig
A global technology company in the Philippines is seeking a skilled leader to manage and enhance a technical support team. The ideal candidate will have 8+ years of experience in customer-facing roles, strong ability to foster team performance, and a...
VerventSibulan
QA programs, customer experience, compliance, or performance analytics Comfortable with: Dashboards, trends, and root cause analysisTechnical Skills/Software:Speech Analytics Platforms (NICE Nexidia, Verint, CallMiner, Genesys, Observe.AI) Call...
Cardinal HealthQuezon Cityjobstreet.com
is required (Any of the following: Account Receivables and/or Denial Management )
(3) Experience in using Contact Center phone system such as NICE and/or Genesys is an advantage...
2 similar jobs: Muntinlupa, Manila
JMR Global | Executive SearchManila
Lead or support RFPs, RFIs, and business proposals, working with internal teams and technology partnersQualifications: 10+ years of strong CCaaS implementation and consulting background Hands-on experience with multiple CCaaS platforms, such as:(Genesys...
OfficePartners 360, Inc.Davaomynimo.com
Salesforce, Zendesk)
• Call center platforms (e.g., Genesys, Avaya, NICE, Five9)
• WFM tools (e.g., Verint, Aspect, Calabrio)
• QA systems (e.g., Observe.AI, Scorebuddy, Playvox)
• Ticketing and workflow tools (e.g., Jira, Trello, Monday.com) – nice...
Probe CXQuezon City
In depth and excellent knowledge in using different ACD and WFM applications such as: Genesys or Nice, Alvaria, and Verint
• Excellent Knowledge in using Microsoft Excel
• Demonstrates advance knowledge in real time management and exhibits strong decision...
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