Clinic Service Designer

At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents.

Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive.

Job Purpose

Define demand-aligned clinical and ancillary service offerings, pricing, and patient experience for new clinics, ensuring product-market fit, reimbursement alignment, and operational executability.

Role Summary

Leads needs assessment, competitor benchmarking, service packaging, pricing logic, and workflow design. Partners with Medical, Operations, IT, and BD to ensure services can launch reliably and scale profitably.

Key Duties & Responsibilities:

• Conduct client and catchment assessments; identify gaps versus demand and competitors.
• Review current operational flows and benchmark pricing and inclusions.

• Design modular service packages (with PhilHealth/HMO alignment) and pricing structures.
• Model revenue and margins versus business case and capacity constraints.

• Map patient journeys, SOPs, and handoffs to optimize throughput and satisfaction.
• Coordinate IT enablement, documentation, and training requirements.

• Produce service catalogs and sales enablement materials; present to clients pre-launch to secure commitments.

• PhilHealth coverage maximized per service; reimbursement captured with minimal denials.
• ≥20% of patient volume from non-HMO segments by Month 12.
• Capacity utilization ≥60% in Year 1; stakeholder sign-off within 45 days.

Qualifications:

• Bachelor’s degree required; clinical or health administration background preferred.
• Experience in clinical operations and/or HMO product design.
• Familiarity with DOH and PhilHealth frameworks.
• Strong documentation and cross-functional collaboration skills.

• Analytical thinking; structured documentation capability.
• Design thinking and journey mapping skills.
• Strong facilitation and stakeholder alignment.
• High attention to detail; systematiser mindset.