Onboarding and Training Specialist
TigerUX Taguig Full-time
Onboarding & Training Specialist
is responsible for designing, delivering, and continuously improving onboarding and training programs.
RESPONSIBILITIES- Lead end-to-end onboarding programs to ensure a smooth and engaging new hire experience.
- Facilitate training sessions on tools, systems, processes, and role-specific competencies.
- Partner with hiring managers to tailor onboarding plans based on role and team needs.
- Design, develop, and deliver structured training programs and learning materials.
- Identify skill gaps and implement targeted training and upskilling initiatives.
- Support ongoing employee development through coaching and continuous learning programs.
- Track onboarding progress and training effectiveness using defined KPIs.
- Assess learner performance and provide actionable feedback to improve outcomes.
- Continuously refine training programs based on performance data and feedback.
- Standardize onboarding and training processes for consistency and scalability.
- Maintain and update training materials, SOPs, and knowledge base resources.
- Identify opportunities to improve training delivery, content, and operational efficiency.
- Work closely with HR, Sales, and Operations to align training with business priorities.
- Act as a point of contact for onboarding-related concerns and training support.
- Bachelor’s degree
- Excellent English communication skills.
- 3–5 years of experience in training, onboarding, or learning & development roles, with at least 3 years focused on training
- 5+ years of contact center experience (B2B/SaaS).
- Experience in onboarding sales or customer-facing teams.
- Strong skills in tracking training effectiveness, managing KPIs, and adapting approaches to different learning styles and audiences
- Experience in creating training materials, SOPs, and documentation
- Proficiency in Google Suite, plus LMS or CRM tools.
- Highly organized, detail‑oriented, and able to manage multiple priorities
- HMO + 2 Dependents (Effective Day 1)
- Transportation & Rice Allowances
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefits
- Sales Incentives
WORK SET-UP: Monday – Friday | 11:00 PM – 8:00 AM
WORK LOCATION: BGC TAGUIG CITY
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