"Hiring Call Center Agents in Cebu City! Apply Now!"
Location: Unit 3 Ground Floor, Ranulfo Building, 206 F. Ramos St., Cogon Ramos, Cebu City, Cebu
About Work Avenue and Business Solutions, Inc.:Work Avenue is a trusted personnel and training development company with a strong background in meeting the needs of the call center industry. We are committed to delivering exceptional services and achieving customer satisfaction. Our mission is to be the leading private training and consultancy company in the Philippines, focusing on professional competence, high-quality training programs, and growth opportunities for both our clients and employees.
Job Overview:We are hiring Call Center Agents with at least 6 months of customer service experience. In this role, you will handle customer inquiries, resolve complaints, and maintain accurate records. You’ll also have the opportunity for career growth in a supportive and dynamic work environment.
Qualifications:
High School Graduate or Senior High School Graduate (with diploma/certificate)
Strong English communication skills
Willing to work on holidays, weekends, shifting schedules, and extended hours
Available to start ASAP
Minimum of 6 months of call center experience
Job Responsibilities:
Handle customer complaints and inquiries, providing timely solutions
Build strong relationships and trust with customers through clear communication
Ensure accurate and complete information is provided to customers
Maintain records of customer interactions, process accounts, and file documents
Follow communication procedures, guidelines, and policies
Benefits:
Night Differential
13th Month Pay
Monthly Incentives
Bonuses for Sales and Perfect Attendance
Opportunities for Promotion
Health Maintenance Organization (HMO)
What to Bring:
2 sets of updated resumes
1 valid ID
Vaccination card
Pen
Important:This is an on-site position and not a Work from Home (WFH) setup. You will be required to work on-site while following health safety protocols.
How to Apply:For the quickest appointment, text your "COMPLETE NAME / ADDRESS" to 0917-305-3385 and ask for Ms. Jane to schedule your interview.