Technical Support Representative
Fusion CX Cebu Full-time
Identify, research, notate and resolve customer emails, chats or calls.
- Recognize, document and alert Management of trends in customer calls, chats or emails.
- Recommend process improvements based on interactions with customers and the customer experience.
- Escalate calls, chats or emails as outlined.
- Apply a positive and professional attitude and image for all internal and external customers
- Uphold company policy and procedures.
- Follow outlined procedures as they pertain to support team guidelines.
- Perform other functions as assigned by management
Familiar with Windows, Mac and Linux Ecosystems.
Familiar with Web Browser extensions
IONOS (Philippines), Inc.Cebu City
with a passion for troubleshooting, support, technology, and sales – who want to help creators, local businesses, organizations find more success online.
TECHNICAL SUPPORT REPRESENTATIVE
Qualifications:
• At least 2nd year College Level or Graduate of any 2...
Cebu City
and/or email
Qualifications/Requirements
Required Qualifications: Minimum of 6 month experience in customer service or technical support in a BPO setup
Willing to work in the night shift with flexible schedule
Willing to work on an ONSITE set-up
Excellent...
Moder Solutions Inc.Cebu City
be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical Skills
• Proficiency in Java/J2EE application support and troubleshooting.
• At least...