IT Business Analyst

Ayala Malls, it’s all about creating an amazing experience. With over 60 commercial centers situated strategically in the Philippines’ main cities and burgeoning centers of growth, our malls serve as lifestyle and cultural hubs that seamlessly integrate built and natural environments through contemporary Filipino architecture and design and present a refreshing shopping, dining, and leisure experience that enlivens diverse locales nationwide.

As an IT Business Analyst, you will be responsible in handling the following:

• Business Analysis: Engage with business stakeholders to document detailed business requirements, process flows, and use cases; perform gap analysis, process mapping and workflow optimization.
• Requirements Gathering: Collaborate with business units, vendors, and internal teams to understand, design, document, and translate functional and non-functional requirements.
• Specification Development: Convert business needs into clear technical specifications for developers and vendors.
• Quality Assurance: Conduct testing to ensure systems meet both business and technical requirements.
• Project Delivery: Support the full lifecycle of enterprise applications delivery — including project planning, execution, and post-implementation support.
• Project Implementation: Work with IT Project Leads and/or Project Managers to define timelines, milestones, and deliverables; monitor progress and manage risks.
• Documentation & Traceability: Maintain comprehensive documentation and ensure traceability throughout the project lifecycle.
• Support & Change Management: Support existing applications, assist in change management, and facilitate user training.

Qualifications & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Preferably with relevant certifications in Business Analysis, Project Management, ITIL or Agile.
• 5+ years of experience in business analysis, IT project delivery or service management.
• Exposure to Agile, Waterfall, or hybrid project methodologies.
• Experience in retail, mall operations, real estate, or similar industries is a plus.