Service Desk Analyst (Urgent Hiring)
Santa Rosa Full-time
Bachelor's Degree in IT or any related course.
- Triage, record, and maintain incidents/requests information to aid current and future resolutions.
- Resolve incidents/fulfill requests at first contact.
- Own (single point of contact), escalate, and coordinate the activities required to resolve the incident or fulfill the request until closure.
- Control / manage further escalations as required.
- Conduct System Monitoring to ensure high availability of business critical/important systems.
- Process and fulfill new profile request and profile deletions or as per requested and stated in ITAMS.
- Monitor, detect, and manage incidents.
- Performs other duties as assigned.
IBEX Global SolutionsMandaluyong, 31 km from Santa Rosa
IT Business Support Analyst/Service Desk Analyst
Overview: Ideally, the candidate will have data center experience and a background in IT support services. Managing Level 2 tickets for internal users of our inventory platform. SaaS experience...
AtosMuntinlupa, 10 km from Santa Rosa
Candidates must have Excellent English communication skills.
2. Candidate must possess at least a Bachelor's/College Degree in any field.
3. At least 1 years’ Service Desk/Helpdesk/Technical Support experience is required.
4. Strong team player
5. Must...
Primover Consultancy Services, Inc.Mandaluyong, 31 km from Santa Rosa
Job Qualifications:
• College graduate with a minimum of 2 years of working experience as a help desk agent, customer service representative, or Network and Datadog background.
• With knowledge and work experience on the following operating...