Clinic Front Desk Coordinator / Patient Services Representative START ASAP CUBAO

Front Desk Coordinator / Patient Services Representative

Reports To: Branch Manager

Role Overview

The Front Desk Coordinator plays a critical role in ensuring smooth daily clinic operations. This position goes beyond traditional reception duties—you will actively manage patient flow, support scheduling efficiency, and serve as a key point of coordination between patients and clinical staff.

1. Patient Coordination

• Welcome patients professionally and verify demographic and medical information.
• Schedule initial evaluations and recurring therapy sessions (typically 2–3 times per week per patient).
• Manage a high-volume phone line: handle inquiries, reschedule appointments, and relay messages accurately to clinicians.

1. Insurance & Billing Support

• Verify patient insurance coverage, including therapy benefits, co-pays, deductibles, and visit limits.
• Collect payments (co-pays, deductibles, outstanding balances) at the time of service.
• Prepare daily charge slips and perform end-of-day payment reconciliation.

1. Clinic Flow Management

• Coordinate closely with therapists to maintain on-time appointments.
• Notify clinicians of patient arrivals and proactively address scheduling delays.
• Manage waitlists, cancellations, and overbookings efficiently.
• Send prescriptions, referrals, and home exercise programs via fax or email as required.

1. Administrative Support

• Maintain a clean, organized, and welcoming reception area.
• Manage patient intake forms and ensure accurate documentation.
• Monitor and replenish office supplies.
• Assist with referrals to external providers (physicians, imaging centers).

• Strong interpersonal skills with the ability to balance empathy and efficiency.
• High attention to detail; able to prevent scheduling errors and billing issues.
• Comfortable using EMR systems (e.g., Ray/Practo), multi-line phone systems, and basic Excel.
• Ability to stay composed and professional in a fast-paced, high-pressure environment.

• High school diploma required; associate degree or medical administration certification preferred.
• Minimum of 1 year front desk experience in a medical, physical therapy, chiropractic, or dental clinic (required).
• Basic understanding of medical insurance (HMO, PPO, Medicare, co-pays, deductibles).
• Willingness to perform prolonged desk work, including computer use and phone handling.

• Competitive salary package
• Paid time off (PTO) and sick leave
• Health insurance coverage

• Patients are checked in and out efficiently with minimal wait time
• Schedules are optimized with minimal gaps or conflicts
• Payments are collected accurately and on time
• The clinic operates smoothly, even during peak hours

This role is ideal for someone who thrives in a fast-paced healthcare environment and takes pride in keeping operations organized, efficient, and patient-focused.