IT Head
Our Clients Quezon City
IT Service Delivery Manager
Pasay City | On-site | Mon-Friday
Role Overview
The IT Service Delivery Manager is responsible for ensuring the efficient delivery of IT services, enterprise systems support, and operational technology initiatives. The role focuses on maintaining service quality, improving operational performance, and ensuring seamless support for business-critical systems and infrastructure.
Responsibilities
SERVICE DELIVERY MANAGEMENT- Oversee day-to-day IT service operations and support functions
- Ensure delivery of high-quality IT services aligned with business expectations
- Monitor system availability, incident response, and service performance metrics
- Lead problem management and root cause analysis initiatives
- Drive service improvement programs and operational efficiency initiatives
- Ensure stability and supportability of enterprise applications and platforms
- Coordinate with infrastructure, security, and development teams for issue resolution
- Manage change requests, deployments, and release activities
- Support capacity planning, performance monitoring, and business continuity efforts
- Serve as the primary point of contact for IT operational concerns
- Manage external service providers and ensure SLA compliance
- Prepare operational reports and service reviews for management stakeholders
- Identify opportunities for automation and process optimization
- Implement ITIL best practices across service operations
- Support digital transformation and modernization initiatives
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5+ years of experience in IT operations, service delivery, or applications support
- Strong knowledge of ITIL processes, incident management, and service operations
- Experience supporting enterprise systems and cloud environments
- Strong communication and stakeholder management skills
Philippine Asia Span Asia Carrier Corp.Quezon City
IT Security Officer
About the Job
The IT Security Officer is responsible for operating, managing, and maintaining the company's IT security systems while supporting network and infrastructure security initiatives. The role focuses on monitoring...
Our ClientsQuezon City
IT Head
BGC, Taguig | On-site | Mon-Friday
Role Overview
The IT Head is responsible for leading the organization’s overall technology operations, enterprise systems, infrastructure, and digital transformation initiatives across multiple business...
Manila, 10 km from Quezon City
Identify and secure new business opportunities, focusing on a defined target list of high-value accounts
• Build and maintain strong relationships with C-level executives and senior IT stakeholders
• Develop and execute territory sales...