Program Manager, Business Operations

Description

Our mission is simple: to become the most trusted name in data storage.

Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure.

You will partner closely with senior leaders and teams across Operations, Finance, IT, Support, Sales Operations, Product, and Engineering to deliver outcomes on time and with measurable adoption. The ideal candidate is a proactive self-starter with strong business acumen, executive-ready communication, and a passion for learning systems and technology.

Our environment is fast-growing and high-ownership: priorities shift, problems are complex, and teams rely on each other to deliver. Success requires comfort with ambiguity, strong judgment, and an ability to align stakeholders through clear operating rhythms and data-driven decisions.

Base Pay Range

The base pay range of this position is ₱218,923.08 to ₱246,307.69 per month. Additional compensation through the Incentive Bonus Program is available for this position after successfully completing 6-months of employment.

Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment.

TrueNAS offers a comprehensive package of benefits including health, dental, vision, paid time off, and stock options.

Expected Posting Timelines

This position will be open for a minimum of 5 days, a maximum of 90 days.

The Day-to-Day

• Own end-to-end delivery for multiple concurrent cross-functional programs, balancing scope, timeline, quality, resources, and risk.
• Develop program artifacts: charter, scope definition, work plan, milestones, RAID log (risks, assumptions, issues, dependencies), and communications plan.
• Establish governance and operating cadence: steering committees, executive readouts, decision logs, and consistent stakeholder updates.
• Translate broad leadership direction into structured problem statements, requirements, options, tradeoffs, and recommended decisions.
• Lead vendor evaluation efforts: facilitate requirements gathering, draft RFP/RFQ materials, define scoring models, coordinate demos, and manage due diligence through selection.
• Partner with functional owners to design and document future-state processes, ensuring clear roles, controls, and handoffs.
• Drive software implementation planning: project plan, resourcing, integration considerations, data migration approach, and go-live readiness.
• Coordinate change management: stakeholder mapping, change impacts, training approach, enablement materials, and adoption reinforcement.
• Plan and execute testing (UAT), cutover activities, and post-launch stabilization, ensuring operational continuity.
• Manage cross-functional dependencies and remove blockers by clarifying ownership, sequencing work, and escalating decisively when needed.
• Track outcomes and benefits realization: define KPIs, baselines, targets, and adoption metrics; report progress and course-correct.
• Facilitate structured workshops (process mapping, requirements definition, solution design, retrospectives) and drive clear next steps.
• Produce executive-ready documentation: concise narratives, dashboards, and decision memos with clear recommendations.
• Identify opportunities to standardize tools, templates, and program practices to scale execution across the organization.
• Model high ownership and accountability, coaching teams on effective execution and communication practices (formal or informal people leadership).

Education and Experience

We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career.

• 5+ years of experience in program management, project management, business operations, consulting, or similar cross-functional delivery roles.
• 2+ years leading initiatives that include process design/implementation and/or enterprise software implementations.
• Experience managing multiple projects/programs simultaneously with measurable delivery outcomes.
• Proven track record partnering with senior leaders and presenting structured updates, risks, and decisions.
• Hands-on experience creating and managing program artifacts (charters, work plans, RAID logs, stakeholder/comms plans).
• Bachelor’s degree or equivalent practical experience in Business, Operations, Engineering, Information Systems, or related field.

• Experience in B2B technology, hardware + software businesses, or operational environments with complex workflows and handoffs.
• Experience leading vendor selection efforts (RFP/RFQ, scoring, demo coordination, due diligence).
• Familiarity with change management approaches and adoption measurement (training, communications, readiness, utilization KPIs).
• Experience working with enterprise tools (project/work management platforms, CRM/ERP/helpdesk concepts, integrations).
• PMP, PgMP, PMI-ACP, CSM, or other relevant program/project management certification.
• Prior people leadership experience (direct management) or demonstrated informal leadership across teams.