Senior Account Manager

placeTalisay scheduleFull-time calendar_month5/15/25

We’re looking for a confident and experienced Senior Account Manager to join our team.

This role focuses on onboarding new clients and leading Zoom meetings on our platform. It requires high-level English proficiency, strong problem-solving skills, and a solid understanding of marketplace dynamics. The ideal candidate will be proactive, client-focused, and experienced in managing relationships within industrial sectors.

A background in fast-paced environments is essential.

Key Responsibilities:

Build and maintain strong client relationships through regular communication.
Onboard new clients, ensuring compliance with platform requirements.
Lead Zoom meetings, guiding clients through the platform.
Monitor account performance and provide actionable insights.
Resolve client issues promptly in coordination with internal teams.
Identify upselling opportunities to grow account value.
Gather client feedback and recommend platform improvements.
Prepare performance reports and share updates with senior management.
Ensure client compliance with marketplace policies.
Collaborate with sales and marketing on growth initiatives.

Requirements:

Proven experience in customer service and account management.
Strong communication skills, with a clear and professional accent suited to Australian industrial clients.
Fluent in spoken and written English.
Strong analytical skills to assess performance and identify improvements.
Proficient with CRM systems and client management tools.
Quick learner who adapts well to changing tools and client needs.
Understanding of online marketplace operations.
Experience in the industrial sector is a plus.

Benefits:

Early Finish Fridays, allowing you to start your weekend rejuvenated and refreshed!

Shift: Mon - Thu 6:30AM - 3:00PM PST, and Fri 6:30AM - 2:00PM

HMO - Medical & Dental Coverage

Government-mandated benefits: SSS, Pag-IBIG, Philhealth

Birthday Treats and "Fri-Yay" end-of-month treats

Year Service Reward/Incentive - all-expense paid trip or hotel staycation with family/loved ones or a choice of home appliances

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