Pharmacy Technician

About the Role

We are seeking a highly organized and detail-driven Pharmacy Technician to support our Clinical Consulting and Client Management teams. In this role, you will provide operational, analytical, and administrative support, ensuring accurate reporting, efficient processes, and high-quality client deliverables.

This position offers a great opportunity to be involved in client-facing activities, data analysis, and healthcare program support within a fast-paced, collaborative environment.

Key Responsibilities

As a Pharmacy Technician, you will:

• Provide operational and administrative support to Clinical Consultants to drive strong client satisfaction and retention
• Prepare accurate, timely, and professionally formatted reports with minimal supervision
• Develop client-specific deliverables such as formulary extracts, Preferred Drug Lists, utilization reports, clinical program materials, Medispan updates, and P&T documentation
• Manage multiple priorities and consistently meet deadlines
• Monitor and triage inquiries via shared mailboxes or task systems, ensuring responses meet service level expectations
• Support client onboarding, implementation, and maintenance activities
• Assist in identifying and implementing report automation opportunities to improve efficiency
• Create and maintain report documentation and standard operating procedures (SOPs)
• Support preparation for client meetings, including quarterly performance reviews and presentation materials (PowerPoint)
• Perform data validation, analysis, and interpretation of report outputs
• Conduct testing and provide results based on defined criteria
• Participate in client calls, team meetings, and cross-functional discussions
• Collaborate with internal teams to ensure timely delivery of outputs and commitments
• Maintain tools such as databases, trackers, and Excel macros
• Serve as a subject matter resource and assist in training or mentoring junior team members

Qualifications & Requirements

• High School Diploma, GED, or equivalent
• Pharmacy Technician certification (required or must be obtained within 1 year)

• At least 2 years of experience in a pharmacy, PBM, or healthcare environment
• Strong Microsoft Excel skills (functions like SUM, VLOOKUP/XLOOKUP, pivot tables, filtering, and basic macros)
• Working knowledge of Microsoft Word and PowerPoint
• Strong organizational skills with the ability to manage multiple tasks
• Solid analytical and reporting capabilities
• Excellent written and verbal communication skills
• Strong problem-solving and interpersonal skills

• College degree in a related field
• Knowledge of pharmacy terminology (e.g., NDC, GPI, Therapeutic Class)
• Experience with systems such as RxClaim (AS400), RxBuilder, RxTrack, Showcase, or Attachmate
• Familiarity with SharePoint administration
• Knowledge of Microsoft Visio
• Basic to intermediate knowledge of Microsoft Access

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.