Project-Based Email/Chat Customer Service Associate | Music Streaming | Shaw
Sutherland Mandaluyong Temporary
As a Customer Service Associate for our Music Streaming Services account in Shaw, you'll be managing subscriptions, assisting with account registration, handling cancellations, processing refund requests, addressing billing concerns, and providing effective troubleshooting to ensure a smooth user experience.
How You’ll Make an Impact:
- Handle Email/Chat/Calls for the customers using the provided tools
- Resolve the customer's issue. Establish and maintain rapport with consumers
- Accurately capture all required information in the respective tools
- Accurately report all happenings on the email/chat/calls to the respective supervisor/lead
- Complete all given tasks within the time specified
- Adhere to the rules and regulations of the company
- Adhere to the non-disclosure agreement
You’re the perfect fit if:
- Finished at least 2 years in college (or High School Graduate + relevant work experience)
- Excellent English written and verbal communication skills
- Working knowledge on computers
- Good customer service and problem solving skills
- Meet the specific daily targets with respect to the Key Result Areas
The good stuff coming your way:
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent (including same-sex partner)
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
- Facebook: https://www.facebook.com/SutherlandPH
- Instagram: sutherlandlifeapac
- Tiktok: sutherlandlifeph
- Career Site: https://www.jobs.sutherlandglobal.com/
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