Customer Service Associate
Transec BPO Pasig Full-time
Transec BPO Solutions Inc. is hiring a Full time Customer Service Associate role in Pasig, NCR. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Morning, Afternoon
- Sunday: Morning, Afternoon
- No experience required for this role
- HMO, life insurance, and incentives
- Represent one of the top leading brands in PH
- Non-toxic account with real work-life balance
- Assist customers via phone, email, and chat regarding product information, price inquiries, complaints, delivery follow ups, placing of orders, etc.
- Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
- Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
- Coordinate with several branches and departments to resolve customer concerns and/or requests.
- Ensure pending concerns are attended to in a timely manner and escalate as needed.
- Open to fresh graduates with no experience.
- 6 months experience in customer service is a plus.
- Basic knowledge in using Microsoft Word and Excel.
- Understandable writing and speaking skills in both English and Filipino.
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