Customer Service Associate (Instagram & Same-Day Delivery)
Richboyz Pasig Full-time
Key Responsibilities
- Respond to customer messages on Instagram DM/live chat quickly and professionally.
- Process and coordinate same-day delivery orders to ensure fast and accurate service.
- Escalate returns, exchanges, or complicated cases to the Returns/Email CS Associate.
- Provide updates to customers on their order status or delivery arrangements.
- Assist the Fulfillment & Customer Service Lead with basic admin/customer service support when needed.
- Make sure customer interactions always reflect the Richboyz brand voice: friendly, approachable, and professional.
- Strong written communication skills (especially in chat-based service).
- Social-media savvy and familiar with handling Instagram.
- Punctual, reliable, and highly responsive.
- Organized and detail-oriented.
- Experience in e-commerce or customer service is a plus.
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