It Support Technician

CUPSI LABORATORY is hiring a Full time It Support Technician role in Cebu City, Central Visayas. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• Saturday: Morning
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 per month
• Technical Support:
• Troubleshooting hardware, software, and network issues for end-users.
• Providing technical assistance and support services.
• Resolving IT support requests and documenting them in ticketing systems.
• Installing and configuring software and hardware.
• System and Network Management:
• Maintaining and optimizing computer systems, servers, and networks.
• Ensuring the security and reliability of IT infrastructure.
• Monitoring network performance and implementing necessary upgrades or changes.
• Implementing and managing security protocols and access controls.
• System Administration:
• Installing, configuring, and maintaining software and hardware.
• Managing user accounts, permissions, and access to systems and data.
• Performing data backups and disaster recovery procedures.
• Project Management:
• Participating in the design, implementation, and testing of new systems and software.
• Managing IT projects and ensuring they are completed on time and within budget.
• Training and Documentation:
• Providing training to users on new software and hardware.
• Creating and maintaining documentation for IT systems and procedures.
• Preparing reference materials for users.
• Communication and Collaboration:
• Communicating effectively with users and other IT team members.
• Collaborating with other departments to understand their IT needs.
• Liaising with third-party vendors for support and maintenance.
• Other Duties:
• Staying up-to-date with the latest technologies and security threats.
• Contributing to the development and implementation of IT policies and procedures.
• Analyzing data to identify and resolve system issues.
• Assisting with the procurement of IT equipment and software.

Skills and Qualifications:

• Technical Skills:
• Strong understanding of computer hardware, software, and networks.
• Proficiency in troubleshooting technical issues.
• Knowledge of network protocols and security concepts.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Time management and organizational skills.
• Ability to work under pressure and meet deadlines.
• Education:
• A bachelor's degree in computer science or a related field is often preferred.