Level 1 Service Desk Technician

We are looking for L-1 Service Desk Technician

BIG-TIME BENEFITS :

Onsite: TGU Tower, IT Park, Cebu City

Job Description:

• Application troubleshooting relating to the Customer’s specific products
• Management Information Systems, including, but not limited to Service Now.
• Provide Remote support to client’s organization
• Provide support to internal customers of the client’s organization relative to their desktop and servicing applications.
• Willing to work on shifts.

Requirements:

• at least 2 years Service Desk experience
• At least 1 year experience in customer service excellence
• Above average English oral and written communications skills

• Degree holder with Major in IT related courses OR
• Diploma holder with Major in IT related courses plus 3 years IT related working experiences Technical Skills requirements
• Essential Skills:
• Knowledge of Windows Servers
• Knowledge of Microsoft Office application
• Basic understanding of network principles
• Analytical skills

Preferred skills:

• Soft skills Requirements
• Capable of working under pressure in a customer contact environment
• Other Essential Skills:
• Customer service orientation
• Interpersonal skills
• Problem solving skills
• Quality focused
• Result oriented
• Listening skills
• Voice quality