It desktop support engineer

• Key Responsibilities:
• Provide on-site and remote support for hardware, software, and operating systems without violating OEM warranties or client security policies.
• Install Windows operating systems using USB and PEX tools.
• Diagnose and resolve Blue Screen of Death (BSOD) and other critical system errors.
• Deploy and manage software using System Center Configuration Manager (SCCM).
• Install and troubleshoot Microsoft 365 (MS 365) client applications.
• Configure and troubleshoot Outlook accounts, including OST/PST management and Safe Mode troubleshooting.
• Support and maintain anti-spyware and anti-virus applications.
• Utilize ITSM platforms such as ServiceNow, Landesk, etc., with adherence to SLA timelines.
• Perform Active Directory tasks: account creation, unlocking, password resets, assigning public folder permissions, etc.
• Provide technical support for mobile devices and tablets.
• Assist in network troubleshooting under the direction of Level III or service desk support.
• Basic understanding of TCP/IP, DNS, DHCP, VPN, and Remote Desktop Protocol (RDP).
• Perform Smart Hands support for peripheral and network hardware based on remote instructions.
• Support the setup and maintenance of IT infrastructure such as routers, switches, firewalls, and data cabinets.
• Document incidents, solutions, and follow standard operating procedures.
• Work independently and manage on-site service expectations with minimal supervision.

✅ Qualifications & Skills:

• Minimum 2 years of hands-on IT desktop support experience in enterprise environments.
• Strong analytical and problem-solving skills with logical and deductive reasoning.
• Working knowledge of LAN/WAN environments and basic network architecture.
• Experience with supporting end-users in compliance-driven environments.
• Excellent communication and documentation skills.
• Self-starter with the ability to manage time and tasks effectively.
• Preferred Certifications (not mandatory):
• Graduate of any IT related courses.