Level 2 technical support engineer
This is a remote position.
Position Title: Level 2 Technical Support EngineerClient: Data Outsource Pty Ltd
Work Set-up: Work From Home
Schedule: Australian Business Hours (AEST/AEDT/AWST)
Salary Package: To Be Determined
JOB DESCRIPTION FOR A LEVEL 2 TECHNICAL SUPPORT ENGINEER
Data Outsource Pty Ltd is seeking a skilled and customer-focused Level 2 Technical Support Engineer to provide remote technical support across a diverse client base.
This role serves as a key technical escalation point, supporting desktop, server, cloud, and Microsoft 365 environments while ensuring operational uptime, security, and service excellence. Working within a Managed Service Provider (MSP) environment, you will be responsible for resolving technical issues, supporting client infrastructure, and delivering a professional support experience to Australian businesses.
Your responsibilities as a Level 2 Technical Support Engineer would be: Technical Support & Incident Management
Provide Level 2 support across desktop, server, cloud, and Microsoft Office 365 environments.Diagnose and resolve technical issues including workstation failures, printer connectivity, email issues, user access requests, and network-related incidents.
Manage and prioritize support tickets escalated through help desk systems.
Escalate complex issues to senior engineers or Level 3 support when required.
Operations & Systems ManagementAssist with device provisioning, software deployment, patch management, and onboarding/offboarding activities.
Monitor and maintain client systems to ensure performance, uptime, and security.
Maintain accurate documentation of troubleshooting steps, support activities, and resolutions within the ticketing platform.
Client Service & ComplianceDeliver professional and customer-focused technical support.
Follow cybersecurity best practices and data privacy requirements when handling client information.
Adapt to varying Australian time zones and client operational requirements.
Maintain a secure, reliable, and professional remote work environment.
Qualifications as a Level 2 Technical Support Engineer would be:
3–5 years of experience in Technical Support, Help Desk, IT Support, or Managed Service Provider (MSP) environments. MSP experience is highly regarded.
Strong experience supporting Windows desktop environments and Microsoft Office 365 administration.
Knowledge of server administration, cloud platforms (Azure and/or AWS), and networking fundamentals including LAN/WAN, VPN, DHCP, and DNS.
Strong troubleshooting and problem-solving abilities with a methodical approach to issue resolution.
Excellent written and verbal English communication skills, with the ability to explain technical concepts to non-technical users.
Ability to work independently, manage multiple support requests, and adapt to new technologies and systems.
Relevant certifications such as CompTIA Network+, Security+, Microsoft certifications, ITIL, or related IT qualifications are advantageous but not essential.
Your love for Boomering will jump-start with these meaningful engagement activities and perks
Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding, and stimulating environment where work-life balance meets a commitment to foster growth.
Genuinely caring Leadership TeamCompetitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
Free pre-employment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance
Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence, and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.- Website: www.boomering.ph
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