Customer Relation And Account Servicing Specialist
Gothong Southern Shipping Cebu City Full-time
About the role
Gothong Southern Careers is seeking a dedicated Customer Relation and Account Servicing Specialist to join our dynamic sales team. This is a full-time position based in Lahug, Cebu City, Cebu. In this strategic role, you will be the vital link between our organisation and our valued clients, managing key relationships and ensuring exceptional service delivery.You will play a crucial part in building long-term partnerships, maintaining client satisfaction, and driving business growth through effective account management and relationship nurturing.
What you'll be doing- Manage and maintain existing client accounts, ensuring consistent communication and relationship building
- Respond promptly to client enquiries, concerns, and requests, providing solutions that exceed expectations
- Monitor account performance and identify opportunities for upselling or cross-selling additional services
- Prepare and present regular account reviews and performance reports to clients
- Coordinate with internal teams to ensure seamless service delivery and customer satisfaction
- Develop and implement account strategies to enhance client retention and loyalty
- Document all client interactions and maintain accurate records in our customer management systems
- Proactively identify and resolve issues before they impact client relationships
- Contribute to the achievement of departmental targets and sales objectives
- Attend client meetings and presentations as required to strengthen business relationships
- Proven experience in account management, customer service, or relationship management within a sales environment
- Strong communication and interpersonal skills with the ability to build rapport with diverse clients
- Excellent organisational abilities and attention to detail
- Demonstrated ability to manage multiple accounts simultaneously and prioritise effectively
- Proficiency in customer relationship management (CRM) systems and Microsoft Office applications
- Problem-solving mindset with a customer-centric approach
- Ability to work collaboratively within a team whilst maintaining autonomy
- Sales acumen and understanding of account growth strategies
- Flexibility and adaptability in a fast-paced business environment
- Preferably, experience in the transportation, logistics, or shipping industry would be advantageous
What we offer
Gothong Southern Careers is committed to supporting the professional and personal development of our team members. We offer competitive remuneration packages, opportunities for career advancement, and a supportive work environment that values your contributions.Our workplace culture emphasises teamwork, innovation, and excellence. We provide ongoing training and development programmes to help you grow within your role and advance your career. We also foster a healthy work-life balance and recognise the importance of employee wellbeing.
About us
Gothong Southern Careers is a respected organisation within the transportation and shipping industry, dedicated to delivering reliable and efficient services to our clients. With a strong reputation built on trust, integrity, and customer excellence, we continue to expand our operations and market presence.Our team is comprised of skilled professionals who are passionate about providing outstanding service and building lasting client relationships. We are proud to create an inclusive workplace where every team member has the opportunity to thrive and contribute meaningfully to our success.
Ready to make an impact?
If you are a motivated professional with a passion for customer service and account management, we would love to hear from you. Please submit your CV, a cover letter, and any supporting documents through our careers portal or email your application directly to our recruitment team.Apply now to become part of the Gothong Southern Careers family and take the next step in your career!
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