Sales Coach (BPO Sales - Clark)

This position resides in the Customer Solutions team focused on any customer facing solution from processing claims to technical support.

The Sales Enablement Coach plays a key role in helping our sales teams get better at what they do. This person uses smart coaching techniques and data to improve how our teams perform, especially by promoting our “Serve, Solve, Sale” approach.

They work closely with Operations leaders and the Senior Sales Enablement Manager to spot performance gaps, coach teams effectively, and make sure everyone is aligned with our company’s values and sales goals.

The Sales Enablement Coach (who reports to the Sr. Sales Enablement Manager) leads the effort to build a strong coaching culture across Operations. This role is all about making sure our sales and operations teams are set up for success—and that they truly live out the “Serve, Solve, Sale” mindset that makes us stand out in the market.

EDUCATION AND EXPERIENCE:

Qualifications:

• Pure work onsite
• Permanent GY shift ( following CST )
• You’ve got strong experience in sales, especially in leading teams, coaching, and using data to improve performance.
• You’ve helped turn around underperforming teams and made a real impact.
• You’re a natural leader who can work well with different teams and get people on board with new ideas.
• You’re great at communicating and building strong relationships with stakeholders.
• You think analytically and love solving problems that lead to better results.
• You believe in doing the right thing and help create a culture of trust, integrity, and ethical behavior.

Strategic Execution:

• Use smart coaching techniques to help sales teams perform better.
• Show teams how to “Serve, Solve, and Sell” by leading with real examples.
• Help leaders improve their teams by modeling great performance.

Coaching Leadership:

• Create coaching routines that match Asurion’s values and sales style.
• Support managers and coaches with tailored guidance to fix performance issues.
• Track how coaching impacts sales results and share those insights with leadership.
• Keep everyone aligned by communicating clearly with directors and enablement teams.

Sales Improvement:

• Work with your leader to spot and fix performance issues in the team.
• Use data to find where leaders need help and check if coaching is working.
• Promote proven strategies and make sure leaders are using them effectively.

Training and Development:

• Build training programs that reinforce the “Serve Solve Sale” mindset.
• Teach coaches and sales leaders advanced sales techniques to raise the bar.

Stakeholder Communication:

• Keep senior leaders in the loop and use their feedback to improve coaching.
• Be a role model—encourage growth and maintain high ethical standards.

Operational Excellence:

• Push for customer-first strategies and smooth operations.
• Make sure coaching aligns with key sales goals and the company’s bigger picture.