Sales Manager

Who we are.

With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

• Provides assistance to the Online Sales Director by supervising the floor operations to ensure maximum productivity is achieved to meet required hourly, daily, weekly, monthly and yearly sales targets for the whole sales team especially on weekends
• Assists in creating high performing Business Development Specialists (BDS) that go beyond sales targets, with consistent and continuous up trend
• Collaborates with the Online Sales Director in the planning and development of sales strategies, sales programs, sales rewards as well as other periodic sales meetings
• Assists the Online Sales Director and HR team with the recruitment process by doing interviews and hiring new BDS who are the right fit for the sales team in both skills and behavior that support the best interest of the sales team and the company
• Monitors and evaluates sales calls to understand the performance of the sales teams and identifies areas where improvement is needed, and recommends trainings and refresher programs
• Coaches, mentors, evaluates and gives feedback to ensure teams are also delivering exceptional sales performance and always backed by Best-in-World service
• Always leads by example and manages the floor operations by having regular floor walks to ensure team members are strictly adhering to the companies’ guidelines and policies (IT Policy, Code of Conduct, WF Policy, QA Policy, Dress Code Policy, Attendance Policy, Sales Guidelines and etc.)

• Must have Sales Team Leader experience or supervisory role for at least 1 year
• Must have experience as a BDS, sales rep or a similar role
• Must have excellent knowledge in using MS-Office software applications such as MS-Excel, MS-Word, MS-PowerPoint and other relevant reporting tools
• Must have vast knowledge in all our products and services in all brands, internal tools including but not limited to CRMS, Zendesk, Touch Point, Web Hosting Manager, cPanel, etc.
• Must have strong leadership and mentorship skills
• Must have strong business acumen
• Must have great conflict resolution skills

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
• We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
• We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with one free dependent upon one year of service! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
• Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.