Housekeeping Team Leader

HOUSEKEEPING TEAM LEADER

The Housekeeping Team Leader is responsible for overseeing daily housekeeping operations to ensure guest rooms and public areas are cleaned, maintained, and presented according to hotel standards. This role involves supervising staff, conducting inspections, coordinating with other departments, and ensuring high levels of cleanliness, safety, and guest satisfaction.

KEY RESPONSIBILITIES:

• Supervise and coordinate daily activities of the housekeeping staff
• Assign rooms and work schedules based on occupancy and staffing levels Inspect guest rooms, public areas, and back of the house areas for cleanliness and maintenance issues
• Ensure housekeeping standards and procedures are consistently followed
• Train, coach, and evaluate housekeeping team members
• Monitor inventory of linens, cleaning supplies, and amenities
• Report maintenance issues and follow up with the Maintenance team
• Address guest requests and complaints promptly and professionally
• Ensure compliance with health, safety, and sanitation standards
• Prepare daily reports and assist with administrative tasks as required
• Facilitate general cleaning sessions for the hotel

QUALIFICATIONS:

• Bachelor's Degree in Hospitality Management
• 2-4 years of experience in housekeeping with a supervisory role
• Knowledge of cleaning techniques, chemical use, and equipment
• Strong leadership and organizational skills
• Good communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Possesses strong knowledge on hotel and housekeeping standards

WORK CONDITIONS:

• Requires standing, walking, bending, and lifting for extended periods
• Fast-paced hotel environment