Program Coordinator - Manila

You will work closely with customers, field technicians, and various departments to ensure that projects are completed on time and to the highest standards.

KEY RESPONSIBILITIES

Customer Service:

• Serve as the primary point of contact for customers throughout the installation process.
• Address customer inquiries, concerns, and feedback promptly and professionally.
• Provide timely updates to customers regarding scheduling, progress, and completion of installations.
• Ensure customer satisfaction through exceptional service and clear communication.

Scheduling & Coordination:

• Manage the scheduling of installations, ensuring that all appointments are efficiently coordinated.
• Coordinate with field technicians, contractors, and other team members to optimize scheduling and minimize delays.
• Maintain up-to-date records of customer appointments, project statuses, and technician availability.
• Resolve scheduling conflicts or delays and proactively inform customers of any changes.

Program Management:

• Oversee the end-to-end process of EV charging station installations, ensuring projects are completed on time and meet quality standards.
• Track project progress and resolve any issues that arise during the installation process.
• Ensure all necessary permits and paperwork are in place for each installation.

Documentation & Reporting:

• Maintain accurate records of customer interactions, installation timelines, and service issues.
• Generate reports on customer satisfaction, installation status, and other key performance metrics.
• Assist in the preparation of invoices and follow-up communications.

Collaboration with Internal Teams:

• Collaborate with sales, project management, and technical teams to ensure customer requirements are understood and met.
• Participate in team meetings to review project status, customer feedback, and any potential improvements to processes.

QUALIFICATIONS

Education:

• College diploma or equivalent in Communications, or a related field, or equivalent experience.

Experience:

• At least 2 years of experience in customer service, project coordination, or a similar role (experience in the EV or construction industry is a plus).
• Strong understanding of scheduling software and tools.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and handle multiple tasks at once.

Skills:

• Exceptional communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Familiarity with CRM or scheduling platforms (e.g., Salesforce, ServiceTitan,etc.).

Preferred:

• Knowledge of EV charging infrastructure and installation processes.
• Experience working with field technicians or service teams.

Benefits :

• Competitive salary and benefits package.
• Opportunities for professional growth and development.