FOH (Front of House)

apartmentTotal Staffing Skills Corporation placeBaguio scheduleFull-time calendar_month7/22/25

FOH staff handle tasks like greeting guests, taking orders, serving food and drinks, managing reservations, and addressing customer needs and concerns. They are the face of the establishment and play a crucial role in customer satisfaction and maintaining a positive atmosphere.

Key Responsibilities of Front of House Staff:

Greeting and Seating Guests:

Providing a warm welcome, seating guests, and managing the flow of customers.

Taking Orders:

Accurately recording and transmitting customer orders to the kitchen or bar.

Serving Food and Drinks:

Delivering orders to tables, ensuring accuracy and presentation, and providing excellent service.

Customer Service:

Addressing customer inquiries, resolving issues, and handling complaints with professionalism.

Maintaining Cleanliness:

Keeping the dining area, tables, and public spaces tidy and presentable.

Handling Transactions:

Processing payments, managing cash and credit card transactions accurately.

Providing Information:

Answering questions about the menu, restaurant services, and local attractions.

Collaborating with Back of House:

Communicating effectively with kitchen staff to ensure timely and accurate order fulfillment.

Promoting the Establishment:

Building rapport with guests, encouraging repeat business, and representing the establishment positively.

Following Safety and Sanitation Procedures:

Adhering to all health and safety guidelines, including food handling and hygiene practices.

Examples of FOH Roles:

Host/Hostess: Greets guests, manages reservations, and assist them to their tables.
Server/Waitstaff: Takes orders, serves food and drinks, and provides ongoing customer service.
Bartender: Prepares and serves drinks, manages the bar area, and interacts with customers.
Busser: Clears tables, resets them for new guests, and helps maintain cleanliness.
Cashier: Processes payments and handles cash transactions.

Front of House staff are essential to creating a positive and memorable experience for customers, contributing to the overall success of the establishment.

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