Dental Virtual Assistant (Front Office & Scheduling)

apartmentRemote Employee BPO Phil Inc placeSan Fernando scheduleFull-time calendar_month 

Remote Employee BPO has an outstanding opportunity for you!

Role: Dental Virtual Assistant (Front Office & Scheduling)
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Government Mandated Benefits
Work Schedule: 5-day work week, 9:00am - 6:00pm Philippine time

Work Setup: Work-from-Office (City of San Fernando Pampanga)

Role Overview:

We are seeking a reliable and detail-oriented Dental Virtual Assistant to support our front office operations. This role focuses on patient communication, appointment scheduling, and ensuring a smooth administrative workflow for our dental practice.

The ideal candidate is organized, personable, and experienced in handling remote reception tasks in a healthcare or dental setting.

Key Responsibilities:

Front Office Reception (Remote)
  • Serve as the first point of contact for patients via phone, email, and messaging platforms
  • Answer inquiries, provide basic information about services, and direct concerns appropriately
  • Maintain a professional and friendly tone in all patient interactions
  • Manage incoming and outgoing communications efficiently
Appointment Setting & Scheduling
  • Schedule, confirm, and reschedule patient appointments
  • Send reminders and follow-ups to reduce no-shows
  • Coordinate daily schedules to optimize clinic productivity
  • Accurately update patient records and appointment details in the system
Preferred / Nice-to-Have Skills
  • Background in finance, billing, or accounts receivable
  • Experience with: Payment follow-ups & Outstanding balance collection
  • Familiarity with dental or medical practice management software

Qualifications:

  • Previous experience as a Dental Virtual Assistant, Medical VA, or similar role
  • Excellent English communication skills (written and verbal)
  • Strong organizational and multitasking abilities
  • High attention to detail and accuracy
  • Comfortable working remotely with minimal supervision

What We're Looking For:

  • Dependable and proactive team player
  • Patient-focused mindset with a friendly demeanor
  • Ability to handle sensitive information with confidentiality
  • Willingness to learn and adapt to clinic systems and workflows
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