Customer Success Manager (Account Manager)
IT by Design Philippines Inc. Taguig Full-time
We are seeking a Customer Success Manager (Account Manager) to join our growing MSP team. In this role, you will act as a strategic partner for our clients, ensuring that their IT infrastructure, cybersecurity, and cloud solutions are aligned with their business goals.
Your focus will be on client retention, satisfaction, and growth by delivering proactive service management and identifying opportunities to add value through our managed services.
Key Responsibilities:
- Build and maintain strong, long-term relationships with assigned clients.
- Serve as the primary point of contact for all account-level activities and escalations.
- Conduct Quarterly Business Reviews (QBRs) to assess performance, usage trends, and future needs.
- Identify opportunities for service expansion, upgrades, or new solutions to support client growth.
- Collaborate with technical teams to ensure service delivery meets SLAs and client expectations.
- Proactively monitor customer satisfaction and act to resolve concerns or issues.
- Provide reporting on account health, service usage, and support metrics.
- Maintain detailed account plans and documentation in the CRM and PSA tools (e.g., ConnectWise, Autotask).
IT by Design Philippines Inc.Taguig
about transforming the way businesses operate globally. As a Customer Success Manager, you’ll be at the forefront of helping our clients thrive with innovative IT infrastructure services. We’re a global leader in providing end-to-end IT solutions...
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IT by Design Philippines Inc.Taguig
Now Hiring: Client Success Manager – Key Accounts
Location: BGC, Taguig (Work From Office)
Shift: Night Shift (8:00 PM – 5:00 AM PH Time)
Working Days: Monday to Friday
We are seeking a results-driven Client Success Manager to manage and grow key...