Client Success Manager

Working Days: Monday to Friday

We are seeking a results-driven Client Success Manager to manage and grow key U.S.-based client accounts. This role is ideal for someone who excels at building relationships, solving problems, and driving long-term customer success.

Key Responsibilities:

• Build and maintain strong relationships with key accounts
• Drive customer satisfaction, retention, and identify upsell opportunities
• Coordinate with internal teams to resolve client issues
• Conduct regular business reviews and provide strategic guidance
• Serve as a client advocate to ensure high-quality service delivery

Qualifications:

• Experience managing U.S. client accounts
• Excellent communication and presentation skills
• Proven track record in upselling/cross-selling
• Strong business judgment and problem-solving mindset
• Background in MSP, Managed IT, or IT Infrastructure is an advantage
• Valid U.S. B1/B2 Visa preferred but not required

Reporting To: Head of CX Team

Perks and Benefits:

• Health insurance
• Life insurance
• Discounted lunch
• Company events
• Company Christmas gift

If you're passionate about client success and ready to thrive in a fast-paced environment, we’d love to hear from you.