Technical Support Representative
TTEC Customer Care Management Philippines Inc Cebu
Job Description
Description
We are seeking a highly skilled Technical Support Representative with 2-5 years of experience to provide technical assistance to our customers. The successful candidate will have a proven track record of delivering outstanding customer service and resolving complex technical issues.
Responsibilities- Provide technical support to customers via phone, email, or chat.
- Diagnose and troubleshoot technical issues reported by customers and provide timely solutions.
- Escalate complex issues to the appropriate level of support.
- Collaborate with other members of the support team and cross-functional departments to resolve customer issues.
- Maintain accurate records of customer interactions and technical issues.
- Stay up-to-date with product knowledge and technical skills to provide exceptional customer support.
- Minimum of 2-5 years of experience in technical support.
- Strong technical skills with the ability to diagnose and troubleshoot technical issues.
- Excellent communication skills with the ability to explain technical concepts to non-technical customers.
- Experience with customer service and support tools such as Zendesk, Freshdesk, or Salesforce.
- Ability to work independently and within a team environment.
- Strong problem-solving skills with the ability to think creatively to resolve complex technical issues.
- Bachelor's degree in Computer Science, Information Technology or a related field.
TTECCebu City
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business.
#experienceTTEC
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