Technical Support Representative

This a Full Remote job, the offer is available from: Philippines

You will be the first point of contact for customers, demonstrating our commitment to quality support.

• Respond promptly to customer inquiries via phone, email, and chat, providing technical assistance and support.
• Troubleshoot and diagnose technical issues, guiding customers through step-by-step solutions.
• Document all interactions with customers in our ticketing system, ensuring accurate records of issues and resolutions.
• Collaborate with other technical support team members and escalate issues when necessary to ensure timely resolutions.
• Assist in creating and updating user manuals, FAQs, and other help documentation to improve the customer experience.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Gather customer feedback and provide insights to help improve our products and services.

Manage customer expectations through effective communication and follow-up.

• Bachelor's degree in Computer Science, Information Technology, or related field preferred, or equivalent experience.
• Proven experience in a technical support or customer service role.
• Strong troubleshooting skills and the ability to understand technical concepts quickly.
• Excellent communication skills, both written and verbal, with a focus on customer satisfaction.
• Ability to work independently and handle multiple tasks in a fast-paced environment.
• Familiarity with ticketing systems and remote support tools.
• Basic understanding of networking principles and software installation processes.

• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This offer from "CallTek" has been enriched by Jobgether.com and got a 75% flex score.